[Hiring] Senior Manager, Strategy & Operations @DoorDash USA

Role Description

As a Senior Manager, Strategy & Operations (Audience Growth & Product Strategy), you will play a critical role in shaping how DoorDash for Business grows its customer base, expands platform adoption, and identifies new product opportunities that can accelerate the business.

• Own the strategy for growing our audience of companies and the employees within them.
• Identify, prioritize, acquire, activate, and expand across key customer segments, personas, industries, and use cases in a B2B2C model.
• Own product growth strategy for our core platform, increasing adoption, engagement, retention, and customer value.
• Identify and evaluate net-new product opportunities to unlock future growth.
• Create structured feedback loops to capture insights from various stakeholders and translate those insights into clear recommendations.
• Work closely with operators, field teams, product, and other teams to make your vision a reality.

Qualifications

• 10+ years of experience in product growth, audience growth, GTM strategy, business operations, product strategy, commercial strategy, growth marketing, or consulting.
• Proven track record at high-growth companies with growing audiences in a B2B2C business model.
• MBA from a top-tier university and/or experience at a leading strategy consulting firm.
• Hands-on experience with CRM and in-app merchandising.
• Ability to develop audience growth strategies, including customer segmentation and funnel analysis.
• Experience evaluating net-new product opportunities.
• Strong analytical skills with the ability to translate complex datasets into actionable recommendations.
• Strong SQL fluency is required.
• AI-forward mindset, using AI and automation to enhance productivity.
• Exceptional communication skills to convey insights and recommendations.
• Proven ability to thrive in ambiguity and proactively identify growth opportunities.
• Track record of building and managing high-performing teams.

Requirements

• Ability to strategize and set audience growth and product growth strategies.
• Experience in partnering cross-functionally with various teams to turn growth priorities into actionable plans.
• Capability to create scalable growth playbooks and dashboards.
• Experience in driving growth for core platforms through customer acquisition and engagement strategies.
• Ability to evaluate net-new product opportunities and recommend investment areas.
• Experience in analyzing data using SQL, AI tools, and product analytics.
• Strong leadership skills to elevate team performance through strategic guidance.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays, disability and basic life insurance.
• Family-forming assistance and mental health program.