[Hiring] Senior Manager, Client Delivery Operations and Governance @Abacus Insights

Role Description

As Senior Manager, Client Delivery Operations and Governance, you will own the operating system behind how Abacus delivers for health plans. You will build and run the processes, tools, and standards that give our delivery teams the consistency, visibility, and accountability to scale.

Reporting to the Director of Client Delivery Management, you will be the process and change-management partner to Client Delivery leadership across Client Success, Client Solutions, and Client Engineering.

• Own and continuously improve the end-to-end delivery operating model, including stage gates, delivery templates, SOPs, tool standards, and process governance.
• Define stage gates that are clear, consistently applied, and enforceable across teams.
• Adapt standards quickly as business priorities shift, preserving clarity and accountability without slowing execution.
• Partner with functional leaders to define role clarity, handoffs, required artifacts, and ownership across the delivery lifecycle.
• Lead delivery resourcing and capacity management, including intake, prioritization, allocation visibility, escalation paths, and utilization reporting.
• Own Jira process standards for delivery work—project setup, hierarchy, workflows, required fields, dashboards, and reporting expectations.
• Own Smartsheet Control Center administration and governance for Delivery Management.
• Build and maintain a centralized knowledge management model for delivery documentation, templates, training materials, process guidance, and reusable artifacts.
• Maintain executive-ready visibility into resourcing health, stage gate status, tool adoption, compliance, and operational risks.
• Lead, coach, and develop the Resourcing/Capacity Lead and Knowledge Management Lead.

Qualifications

• 8+ years of experience in delivery operations, PMO or process governance, or professional services operations.
• 3+ years leading people or team leads.
• Strong working knowledge of Jira and Smartsheet.
• Experience designing and enforcing delivery lifecycle governance.
• Experience with project and resource reporting, utilization, and portfolio-level visibility for senior leaders.
• A track record in change enablement: communication, training, adoption, and reinforcement.
• Comfort working across client-facing and technical teams.
• Clear, credible executive communication.

Requirements

• Organizational courage to enforce standards.
• Judgment to know when a process needs flexibility.
• Partnership mindset that supports teams without becoming a bottleneck.

Benefits

• Unlimited paid time off.
• Work from anywhere.
• Comprehensive health coverage.
• Equity for every employee.
• Growth-focused environment.
• Home office setup allowance.
• Monthly cell phone allowance.