[Hiring] Software Development Engineer II, Incidents @Mapbox

Role Description

As a Software Development Engineer II (Senior) on the Incidents team, you can expect to:

• Collaborate with your team to identify and scope out well-defined tasks.
• Execute on the scope and be accountable for delivering on time with quality.
• Design systems and make decisions that will keep pace with the rapid growth of Mapbox’s customer base.
• Promote a culture of operational excellence by meticulously testing and monitoring our systems and code, writing documentation, and being on-call to support the health of our services.
• Reduce technical debt, share your knowledge, and invest in your teammates’ health and happiness, while optimizing application performance and accelerating feature velocity.
• Uphold a culture of collaboration, transparency, creativity, inclusion, and data-driven decisions.

Qualifications

• 5+ years of full-time backend focused development.
• 3+ years of working with distributed systems, preferably with AWS based tools or Azure/GCP alternatives.
• Experience leading cross-functional teams of 5+ people.
• 3+ years of product focused development.

Requirements

• Employment Type: Full-time.
• Location/Hybrid Policy: Fully remote.

Benefits

• Supportive health care.
• Parental leave.
• Flexibility for personal matters.
• Innovative support for employees.

Company Description

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security, and privacy compliance.

• We build the mission-critical engine that powers real-time navigation for Mapbox's largest global customers.
• We process petabytes of geospatial data through a sophisticated blend of high-scale backend services, data pipelines, and AI Agentic workflows.
• Engineers on this team develop and deliver every stage of the incident lifecycle:
• Intelligent Ingestion and Detection: Build automated AI agents to gather data and discover closures using proprietary Mapbox signals.
• Validation and Conflation: Leverage algorithms to invalidate stale data and merge duplicate reports into a single, high-fidelity source of truth.
• Strategic Delivery: Design the systems that expose this data across the entire Mapbox ecosystem.
• AI Collaboration: Partner with the MapGPT team to evolve our Feedback Agent, allowing us to refine the map using real-time customer insights.