[Hiring] Jira Subject Matter Expert @Workiy

Role Description

This is a remote position. We are looking for an experienced Jira Subject Matter Expert (SME) with strong hands-on experience in Jira administration, configuration, and customization. The ideal candidate should be capable of configuring Jira to support different types of projects, workflows, teams, and business requirements.

• Configure and administer Jira projects based on different project and business requirements.
• Design and configure Jira workflows, issue types, screens, custom fields, schemes, permissions, and notifications.
• Configure Jira for multiple project types and ensure the platform aligns with project delivery processes.
• Work closely with project managers, technical teams, business stakeholders, and other teams to understand Jira requirements.
• Customize Jira workflows and project configurations to improve project tracking and visibility.
• Support Jira automation and integrations where required.
• Troubleshoot Jira configuration, access, and project-related issues.
• Maintain Jira standards, governance, and best practices across projects.
• Provide subject-matter expertise and guidance to Jira users and project teams.
• Support Jira enhancements, changes, and continuous improvement initiatives.
• Document Jira configurations, workflows, processes, and administrative procedures.
• Ensure Jira configurations support effective reporting, tracking, and overall project visibility.

Qualifications

• Experience with Atlassian Cloud or Jira Data Center.
• Experience with Jira integrations and APIs.
• Knowledge of Confluence.
• Experience with ScriptRunner / Groovy.
• Experience supporting Jira migrations or implementations.
• Experience working in large enterprise environments.

Requirements

• Remote – candidates can be located anywhere.
• Must be able to work/cover Pacific Standard Time (PST) business hours.