[Hiring] Software Developer @NexGedia Enterprise

Role Description

The main purpose of this role is to lead the development initiatives for a suite of products and partner products.

• Act as a primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult nature.
• Research, resolve, and respond to questions received via telephone calls, email, web, and web chats in a timely manner, in accordance with current standards.
• Assist in the resolution of user and support issues among company sites and assist in timely distribution of knowledge back to our customer base.
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
• Contribute and share knowledge with a company-wide knowledge base.
• Participate in team projects that enhance the quality and efficiency of support service.
• Assist in special product-related issues as needed.
• Set appropriate customer expectations and fulfill customer commitments.
• Be responsible for Professional Services and Software Development type work as needed.

Qualifications

• Bachelor's degree or Certificate in Computer Science or related field.
• Telephony experience (Inbound or Outbound) as support specialist on Genesys or similar products is an asset.
• Ability to provide positive customer service and advanced communication, problem solving, and technical skills.
• Ability to work in a self-directed and self-motivated environment.
• Ability to travel within Canada and the USA.
• Desire to continually enhance technical and professional skills.
• Fluency in English. Working knowledge of French is a strong asset.

Requirements

• 4 to 5 years of experience with the following:
• WCF services.
• C#
• HTML & Javascript.
• Asp.NET.
• Crystal Reports.
• Python.
• MS-SQL Server 2005 or newer (T-SQL, SSIS, basic DBA knowledge).
• Genesys Icelib development library.
• Genesys Cloud APIs.
• Technical proficiency in Windows Server and Client platforms and Networking.

Other Information

• Subscription to Genesys Beyond for Genesys Cloud.
• Involvement in AI application development (chat & voice bots).
• DevOps / CI-CD (methodology & process).