[Hiring] ServiceNow Developer @Booz Allen Hamilton

Role Description

In this role, you'll design and develop ServiceNow solutions that accelerate Booz Allen's CMDB practice and the Attack Surface Management initiatives that depend on it. With millions of CIs in scope, you'll build configured capability:

• Workspace views
• Platform Analytics dashboards and indicators
• Service Catalog items for CMDB requests
• CMDB Health and Relationship Health rule configurations
• Ownership routing
• Data quality automation

You'll partner with the ServiceNow Platform Team, ITSM SMEs, and data source owners to convert CMDB-related initiative needs into working ServiceNow solutions, and you'll contribute development effort to SRM and ITSM enhancements as CMDB priorities allow.

You'll be a key technical contributor on a team focused on bringing stakeholders together around CMDB data they can rely on and trust. You'll partner with ServiceNow Platform administrators to validate Discovery data ingestion and flag pattern or ingestion issues for platform-team refinement, and work with application and infrastructure SMEs to reconcile discovered CI data across sources. You'll develop the dashboards, reporting, and Service Catalog capabilities that the Attack Surface Management Working Group and similar CMDB-dependent initiatives need to inform security and operational prioritization.

You'll work in coordination with the ServiceNow Platform Team, augmenting their delivery pipeline and converting initiative demand into ServiceNow-ready work. Due to the nature of work performed within this facility, U.S. citizenship is required.

Qualifications

• 3+ years of experience developing and implementing ServiceNow solutions, including configuration of forms, workflows, business rules, script includes, UI policies, and ACLs, including CMDB or CMDB-adjacent functions, such as ITSM, ITOM, or SecOps integration with CMDB
• 3+ years of experience with ServiceNow CMDB operations, CI relationship health, and data quality, including accuracy, completeness, and consistency, with direct responsibility for CMDB data maintenance, quality checks, and remediation
• 2+ years of experience with ServiceNow Discovery in an analyst capacity, including reviewing discovered CI data, identifying pattern or ingestion issues, and reconciling data from multiple sources
• 2+ years of experience building Performance Analytics or Platform Analytics indicators, KPIs, scorecards, and dashboards
• 2+ years of experience developing ServiceNow Service Catalog items and workflows
• Experience translating operational, security, or governance requirements into ServiceNow-ready user stories, acceptance criteria, dashboards, or UAT plans, and progressing them through Agile delivery, including backlog refinement and sprint planning in Jira or ServiceNow SPM
• Experience with REST and JSON APIs, including with GraphQL
• Experience with ITIL Configuration Management, CSDM framework, and CI lifecycle management principles
• Bachelor's degree
• ServiceNow Certified System Administrator (CSA) Certification and Certified Implementation Specialist – Data Foundations (CIS‑DF) CMDB and CSDM Certification

Requirements

• Experience developing Identification and Reconciliation Engine (IRE) rules, including identifier entries, reconciliation rules, and data source precedence for duplicate prevention
• Experience integrating third-party data into the CMDB using Service Graph Connectors or Integration Hub
• Experience with CI Class Manager for CI class, attribute, and relationship model configuration
• Experience with ServiceNow Flow Designer, GlideAjax, and scripted REST APIs in production
• Experience applying the Common Service Data Model (CSDM) methodology in production environments
• Experience with vulnerability data sources integration through ServiceNow Vulnerability Response and vulnerability-to-CI reconciliation in the CMDB
• Possession of strong written communication skills
• ServiceNow Certified Application Developer (CAD) Certification

Benefits

• Health, life, disability, financial, and retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care
• Recognition awards program for exceptional performance