[Hiring] Senior ServiceNow Platform Engineer @Abnormal

Role Description

We are seeking an experienced Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities that support critical business operations. You will own platform stability, configuration, and optimization while driving strategic initiatives in automation, Agentic AI, and knowledge management.

You will provide technical leadership and governance, manage the team's Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.

Qualifications

• Strong written and verbal communicator with excellent documentation skills.
• Collaborative, detail-oriented, and organized.
• Able to manage multiple priorities in a fast-paced environment.
• Calm under pressure and energized by complex problems.

Requirements

• 5+ years of strong communication and collaboration, translating complex ServiceNow concepts (Flow Designer, IntegrationHub, Agentic AI) into clear guidance for technical and business audiences.
• 5+ years of technical leadership and governance, including mentoring, design and code reviews, and enforcing standards and SOPs.
• 5+ years of strong prioritization skills, including 3-5 years managing an Agile backlog and a ticket queue against SLAs.
• 7+ years of advanced ServiceNow development: Flow Designer, IntegrationHub, REST/SOAP, Scripted REST APIs, OAuth, service catalog, Virtual Agent, knowledge management, scoped apps, and Glide scripting.
• 7+ years troubleshooting complex issues and root-cause analysis, with the ability to present platform metrics to IT management.
• 1+ years with ServiceNow Agentic Workflow and AI Agents.
• 1+ years using Claude Cowork or Claude Code for ServiceNow development, including prompt engineering and skill creation.
• 1+ years configuring and securing ServiceNow MCP Server/Client integrations with governed MCP Tools and ACL/OAuth scoping.
• 3+ years with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace.
• 1+ years with Atlassian products (Jira, JSM, Confluence), with a desire to become proficient.

Benefits

• Base salary range: $141,500 — $203,500 USD.
• This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Company Description

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .