[Hiring] DevOps, ServiceNow Database Developer @TekWissen

Role Description

The ServiceNow Database Developer is responsible for the design, development, and maintenance of data models, data integrations, and database-layer components within the ServiceNow platform. Working within a DevOps model, this role combines deep ServiceNow data architecture expertise with broader database engineering skills to ensure data integrity, performance, and seamless data flows across enterprise systems.

Key Responsibilities

• Design and manage ServiceNow table structures, including custom tables, table extensions, dictionary entries, relationships, and database views.
• Develop and maintain data import/export pipelines using ServiceNow Import Sets, Transform Maps, and Data Sources.
• Build and optimize complex queries using GlideRecord, GlideAggregate, and encoded query syntax.
• Identify and resolve performance bottlenecks in database operations.
• Design and implement data migration strategies for platform upgrades, instance consolidations, and system onboarding initiatives.
• Develop and maintain integrations between ServiceNow and external systems, including relational databases, data warehouses, REST/SOAP endpoints, and ETL pipelines.
• Collaborate with ServiceNow Developers and Administrators to ensure data model changes align with application architecture and platform best practices.
• Partner with reporting and analytics teams to design performant data foundations for dashboards and Performance Analytics indicators.
• Implement data governance standards including field-level security, data classification, audit fields, and retention policies.
• Contribute to CI/CD pipelines by managing database-layer changes through Update Sets or source control.
• Ensure schema changes are properly tested, validated, and documented.
• Provide expertise in SQL Server, MySQL, and PostgreSQL database concepts as they relate to ServiceNow architecture.
• Perform data audits, cleansing activities, and deduplication efforts to maintain high data quality.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• 3+ years of ServiceNow platform experience focused on data architecture, data imports/exports, and GlideRecord scripting.
• Proficiency in SQL and relational database systems including SQL Server, MySQL, and PostgreSQL.
• Strong understanding of ServiceNow CMDB structure, CI relationships, and platform data models.
• Experience with REST and SOAP API integration patterns.
• Familiarity with DevOps practices including version control, CI/CD, and release management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – CMDB (CIS-CMDB).
• Experience with ETL and data integration tools such as SSIS, Azure Data Factory, or Boomi.
• Knowledge of ServiceNow IntegrationHub and MID Server configuration.
• Familiarity with data warehousing concepts and reporting platforms such as Power BI and Tableau.
• Experience supporting CMDB Discovery and Service Mapping.

Competencies

• Deep analytical thinking with a data-integrity-first approach.
• Strong problem-solving skills for complex data transformation and mapping challenges.
• Detail-oriented with strong documentation practices.
• Effective collaboration across development, QA, operations, and business teams.
• Ability to communicate technical data architecture concepts clearly to both technical and non-technical audiences.

Additional Information

• Participation in off-hours data migration activities may be required.
• Support for platform upgrade validation and post-upgrade data verification activities may be required.

Years of Experience

• 14+ Years of Experience.

Top Skills Required

• ServiceNow Platform.
• Integration.
• SQL Server.

Background Verification Requirement

• Cog Kit.
• BGV must be successfully cleared prior to start.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.