[Hiring] Senior Associate, Operational Intelligence @DoorDash

Role Description

As a Senior Associate, Operational Intelligence, you will build and maintain applications, integrations, and automation that improve how our teams operate. This is a hands-on individual contributor role within Technical Operations, with software development as a core responsibility.

• Design and build full-stack features, connecting frontend interfaces to backend services and data stores.
• Instrument services with logging, metrics, and alerting for quick failure detection and diagnosis.
• Partner with DoorDash Engineering and platform teams to align Operational Intelligence systems with company infrastructure standards.
• Work directly with operational users to identify recurring challenges and deliver improvements from concept through rollout.
• Develop integrations and data workflows using APIs, databases, and automated jobs.
• Contribute to AI-powered troubleshooting and decision-support capabilities.
• Use version control, code review, automated testing, and staging environments for validation before deployment.
• Investigate application and integration failures, identify root causes, and implement fixes or mitigations.
• Improve operational reporting by validating data relationships and metric definitions.
• Create technical documentation, troubleshooting guides, and user resources.
• Measure the impact of your work through adoption, time saved, and improvements in workflow quality.
• Play a lead role in transitioning the Operational Intelligence team’s systems to a production-grade architecture.
• Mentor Operational Intelligence Associates to assist in their growth and development.

Qualifications

• 3–5 years of hands-on experience developing and maintaining software in production environments.
• Understanding of how frontend and backend systems work together, including HTTP, client-server communication, authentication, and data flow.
• Experience designing and consuming REST APIs.
• Experience deploying and operating containerized applications (Docker, Kubernetes).
• Experience with CI/CD pipelines and collaboration through GitHub.
• Ability to write, debug, and maintain Python and JavaScript code, and use SQL for data investigation.
• Experience with APIs, databases, and system integrations.
• Comfortable using the command line and collaborating through Git, GitHub, and issue-tracking tools.
• Curiosity and a root-cause-first mindset for problem-solving.
• Clear communication with technical and nontechnical audiences.
• Ownership of defined projects and proactive identification of opportunities for improvement.

Requirements

• Strong systems experience with frontend and backend services.
• Ability to investigate system behavior and work directly with users.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays, disability and basic life insurance.
• Family-forming assistance and a mental health program.