[Hiring] NICE CXOne Developer @Miratech

Role Description

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will:

• Design and implement NICE-based routing solutions.
• Develop secure and compliant IVR applications.
• Play a key role in the migration of legacy call center systems to modern omnichannel platforms.
• Work closely with cross-functional teams to troubleshoot complex issues.
• Optimize customer journeys and ensure seamless system integrations.

This is a high-impact opportunity to apply your technical expertise in a mission-critical environment, helping shape intuitive and efficient customer interactions within a regulated, fast-paced industry.

Qualifications

• 5+ years of experience with Nice InContact CXone.
• 5+ years of professional background with NICE CXOne Studio scripting experience.
• Hands-on experience with NICE InContact and/or NICE CXone solutions.
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
• Understand business requirements with the ability to translate into technical requirements.
• Conflict management and clear organizational communication.
• Excellent communication and teamwork skills.

Requirements

• Experience in Contact Center Dashboard Creation.
• Base knowledge of intersystem networking, and data traffic flow between components.
• Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.