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Software Development
Support Developer
@Ciandt
[Hiring] Support Developer @Ciandt
Mar 27, 2025 - Ciandt is hiring a remote Support Developer. 💸 Salary: unspecified. 📍Location: Colombia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing technical support and troubleshooting for our web applications while ensuring seamless user experiences.
- Provide Level 3 support for web applications built with React and Node.js, addressing complex technical issues and resolving them efficiently.
- Collaborate with the development team to understand application architecture and functionality, facilitating effective troubleshooting and problem resolution.
- Promptly address reported issues with the live websites and portals.
- Identify and analyze technical challenges reported by users and stakeholders, implementing effective solutions.
- Collaborate with the QAs to ensure issues are documented and tracked, and participate in root cause analysis for recurring problems.
- Stay up-to-date with the latest trends in web development and support best practices, applying this knowledge to enhance our support capabilities and technology stack.
Qualifications
- Proven experience as a Support Analyst or similar role, with expertise in React, Node.js, and TypeScript.
- Strong debugging and problem-solving skills, with the ability to analyze and resolve technical issues effectively.
- Experience in production support or openness to learn, with a willingness to be on call during weekends when necessary.
- Excellent communication and interpersonal skills, capable of conveying technical information to non-technical stakeholders.
- Ability to work collaboratively in a team environment and contribute to a positive team culture.
Requirements
- Akamai experience is a plus.
Benefits
- Premium Healthcare
- Meal voucher
- Maternity and Parental leaves
- Mobile services subsidy
- Sick pay-Life insurance
- CI&T University
- Colombian Holidays
- Paid Vacations
- And many others.
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| 📍 | Be aware of the location restriction for this remote position: Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
unspecified
|
Remote
Location
Colombia
|
|
Job Type
unspecified
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
