[Hiring] ISC Network Engineer @blueAPACHE

Apr 03, 2025 - blueAPACHE is hiring a remote ISC Network Engineer. 💸 Salary: unspecified. 📍Location: Sri Lanka.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing technical network infrastructure support and ensuring the smooth operation of network systems.

Provide 2nd level and above technical network infrastructure support escalated from the service desk, network technicians or direct from the customer.
Resolve incidents and service requests for network related tickets.
Be available to take phone calls for escalated enquiries or tickets.
Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
Work with the monitoring team to ensure best practice monitoring configurations are set up and are notifying the network team proactively on network issues.
Conduct monthly or quarterly patching & health checks on network systems and devices across our customer base.
Create and maintain technical documentation and knowledgebase (KB) articles.
Perform onsite maintenance and troubleshooting when required.
Provide recommendations to blueAPACHE customers and sales staff for improvements in network infrastructure configuration and deliverables.
Attend customer meetings when required.
Contribute to monthly reports and PIRs to customers where required.
Provide after hours on-call assistance and/or escalation on a rotating basis.
Install and configure network technologies and complete minor projects as required.

Qualifications

Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.
At least 5+ years in an infrastructure support role specialising in network support.
Must have current CCNP (or equivalent) certification.
At least 2 other network vendor related industry certifications is highly desirable.
Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba.
Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE).
Industry experience working within the ITIL framework (ITIL certifications highly regarded).
Linux/Unix Experience is desirable.

Benefits

Opportunity to continually expand your technical expertise and provide an uncompromising offering to our clients.
Options for you to interview virtually.
An environment to make a real difference, develop careers within a supportive and rewarding environment.
Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
Regular social events and an awesome culture – work with a team of experts in their field.
Ongoing training and development including paid certifications.
Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Sri Lanka
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

ISC Network Engineer @blueAPACHE

Software Development

Salary 💸 unspecified	Remote Location Sri Lanka
Job Type full-time	Posted Apr 03, 2025

️

📍	Be aware of the location restriction for this remote position: Sri Lanka
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.