[Hiring] Service Sales Account Manager @Carrier

Role Description

Carrier Marine & Offshore Systems is looking for a Service Sales Account Manager for our Syracuse, New York, Marine service team. This position is open to candidates residing in or near Syracuse (NY), Florida, Washington, New Jersey, or California.

• Maintaining a network of end customers.
• Builds long-term relationships with customers by maintaining active contacts, also in cooperation with suitable internal and external parties for Project Management and Sales.
• Prepares service contracts for new and existing customers and submits them for approval to the Service Manager and/or Managing Director.
• Signals any complaints and bottlenecks in the contacts and undertakes necessary improvement actions in the control.
• Prepares quotations, both proactive and reactive.
• Performs research on board ships to see if more efficiency can be achieved and provides solicited and unsolicited advice to the customer.
• Realizes service sales.
• Follows, detects, and analyzes relevant market developments, the wishes and needs of (potential or existing) customers, and identifies opportunities and capabilities for service product development, solutions, or modification of existing ones.
• Translates these sales opportunities to sales promoting activities, creates a strategy that is approved by management to realize these plans.
• Provides information and negotiates terms and conditions of contract and sales in accordance with internal appointments and closes contracts/orders.
• Responsible for accounting for all projects.
• Implements high-level control systems and chiller plant retrofits in close cooperation with Marine’s controls and modernization/retrofit team.
• Periodically evaluates the commercial effects of the plans in the short and long term and formulates proposals to improve the sales activities.
• Regularly visits key accounts and potential accounts.
• Draws up monthly forecasts regarding sales.
• Creates reports and provides relevant management information to management.
• Delivers solicited and unsolicited advice and information to the Service Manager and Managing Director with regard to policy matters.
• Identifies gaps and bottlenecks in work processes within the department and provides advice to improve and/or solve these.
• Takes care of the lead or carries out relevant projects and contributes to the implementation of the results.

Qualifications

• High school diploma or GED.
• 5 years of Commercial HVAC service industry experience.
• Willingness and ability to travel up to 40% domestically and internationally as required by business needs.

Requirements

• Bachelor’s degree (preferred).
• 5 years of experience in maritime HVAC industry (preferred).
• Knowledge of Carrier products and services (preferred).
• Knowledge of the marine market and key customers (preferred).
• Commercial skills and good oral communication skills to maintain the network and negotiate during (customer) calls (preferred).
• Financial insight (preferred).

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time off and Leave:
  • Paid vacation days, up to 15 days.
  • Paid sick days, up to 5 days.
  • Paid personal leave, up to 5 days.
  • Paid holidays, up to 13 days.
  • Birth and adoption leave.
  • Parental leave.
  • Family and medical leave.
  • Bereavement leave.
  • Jury duty leave.
  • Military leave.
  • Purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.
• Tuition Assistance.