[Hiring] Sales Account Manager @LEONI

Role Description

Manage customer relationship focusing on profitability and customer satisfaction.

• Provides relevant information about competition, customers and market development for all affected parties and supports the development of the account plan.
• Checks and tracks customer requirements, RfQ pre-conditions and customer project portfolio development in order to identify and verify potential new opportunities.
• Negotiates product changes with the customer and collects purchase orders from customers for administration by sales support.
• Delivers relevant input for strategic business planning, develops measures for margin improvements and negotiates these.
• Supports negotiation preparation and documentation for arbitration of customer volume/demand in order to optimize LEONI production costs (S&OP and MPS).
• Collects customer feedback and relevant data; in cases of improvement needs/escalation, tracks the status of measures/escalations internally at LEONI.
• Identifies and categorizes customer claims together with all relevant stakeholders.
• Manages and administrates all relevant sales data in the respective systems.
• Is responsible for the pricing towards the customer and collects on-time cash from the customers.
• Is responsible for the offer preparation (RFP, RFQ gathering information up to nomination).
• Supports business plan creation and maintenance through complete product life cycle and after market.
• Collects and validates information for possible customer claims, edits and negotiates these (claim management).
• Represents the Sales department as core team member in projects.

Qualifications

• 4-year Degree in a related field, or at least 3-5 years of relevant work experience.
• Fluency in English (speaking, writing, and reading).
• Proficiency with MS Office applications.

Requirements

• Strong communication skills with experience communicating directly with customers.
• Knowledge of the LEONI products and processes.

Benefits

• Benefit offerings to be discussed throughout interview process.