[Hiring] Senior Sales Manager @Insight Therapy Solutions

Role Description

The Senior Sales Manager is responsible for strengthening Front Desk performance, improving patient engagement and conversion, and optimizing the patient journey from initial inquiry through successful clinical intake. This role focuses on:

• Coaching and developing Front Desk staff
• Leading database reactivation and outbound outreach initiatives
• Improving consultative communication
• Using data-driven insights to increase appointment and intake conversions
• Working closely with Clinical and Marketing teams to ensure alignment between patient needs, clinical services, lead quality, and intake outcomes
• Maintaining strict standards for CRM data integrity and HIPAA compliance

Qualifications

• 5+ years of sales management experience, preferably in high-growth healthcare, medical, wellness, or consultative services
• Demonstrated success in simultaneously coaching, developing, and training front-line customer service, administrative, or FD teams into high-performing, revenue-generating units
• Proven capability in phone-heavy outbound sales, database reactivation campaigns, and handling complex patient/client objections
• Advanced experience navigating CRM platforms (Zoho preferred) and/or Electronic Medical Record (EMR) systems
• High emotional intelligence, exceptional active listening skills, and the ability to project deep empathy without losing sales momentum

Requirements

• Actively train, develop, and coach FD staff in real-time alongside daily operations
• Develop and implement communication playbooks, value-focused scripts, and pre-qualification scorecards
• Conduct regular call monitoring, side-by-side coaching, and constructive role-playing sessions
• Design, implement, and track ethical, milestone-based incentive structures for the FD team
• Audit historical, un-converted patient files and segment them by historical drop-off points
• Personally lead and execute strategic outbound "warm-call" campaigns
• Create repeatable outbound calling frameworks, sequence templates, and tracking workflows
• Work hand-in-hand with the Clinical Director to understand complex medical offerings
• Provide real-time data to the Marketing Team regarding lead quality
• Constantly audit and streamline the patient pipeline from initial touchpoint to successful clinical intake
• Monitor, analyze, and report weekly on core funnel metrics
• Enforce strict administrative compliance among FD staff regarding CRM entry

Benefits

• 100% Remote (Work from Home)
• Paid Time Off
• Paid U.S. Holidays
• Paid Birthday Leave
• Monthly Health Stipend
• Parental Leave

Company Description

Insight Therapy Solutions is a growing behavioral healthcare organization committed to providing compassionate, accessible, and high-quality care to the patients we serve. We are dedicated to combining excellent patient care with strong operational processes and a supportive team environment.