[Hiring] Senior Sales Engineer @Entersekt

Role Description

The Senior Sales Engineer is a curious, consultative advisor who pairs with sales to win net-new ARR and expand existing accounts. You connect Entersekt's capabilities to the customer's business outcomes:

• Surfacing the real problem behind the stated request
• Mapping it to higher approval rates, lower fraud losses, improved regulatory compliance, or an enhanced customer experience
• Setting the delivery team up to succeed
• Operating independently and handling most customer queries without escalation
• Making the customer's voice heard internally with tenacity

This is not a product-led demo role. We sell on value, not features.

You partner with Sales as the trusted technical advisor on qualified opportunities across our payments and authentication suites. From the point of engagement, you own the technical evaluation:

• Discovery with the customer's technical stakeholders
• Articulation of fit
• Technical objection handling
• Workshop delivery
• POC scoping where required
• Clean handover to Solution Delivery at contract signature

Inside the existing customer base, you support upsell and cross-sell where new ARR is in play.

Customers are predominantly issuers, merchants, acquirers, and payment networks. The work is technical, the buyers are sophisticated, and the regulatory context (SCA, GDPR, card network rules, and EMV 3DS specifications) is non-negotiable. Deep expertise in one of payments or authentication is required, with working fluency across both.

Responsibilities

• Engage qualified opportunities as the technical lead, partnering with Account Executives to win net-new ARR and surface expansion opportunities in the existing book.
• Run discovery with technical and business stakeholders to understand pain points, current architecture, and commercial drivers; translate these into use cases and a credible Entersekt solution narrative.
• Articulate Entersekt’s differentiators in language the customer can use internally to build their own business case.
• Address technical objections directly, including comparative positioning against incumbent vendors and in-house alternatives.
• Lead technical workshops, demos, and POC scoping with customer and partner technical teams.
• Lead the technical sections of RFP/RFI responses in partnership with Sales.
• Contribute to solution design alongside Solution Architecture, with clear scope boundaries.
• Deliver clean handovers to Solution Delivery at contract signature.
• Escalate product gaps, integration blockers, and competitive intelligence to Product, Engineering, and Sales leadership.
• Build the product, domain, and integration knowledge to handle most customer queries independently.
• Produce technical content that accelerates pipeline: customer-specific briefings, integration guidance, comparative positioning material.

Qualifications

• 7+ years in a customer-facing pre-sales, solutions engineering, or technical consulting role, ideally within a SaaS environment specializing in payments or authentication.
• Deep technical expertise in one of the following:
  • Payments (EMV 3DS, 3DSS or ACS operations, issuer/acquirer integrations, transaction flows, authorization rate optimization)
  • Authentication (Strong Customer Authentication, out-of-band MFA, mobile and web SDK integration, trusted device endpoints, orchestrated authentication journeys)
• Working fluency in the other domain: sufficient to support an opportunity end-to-end without handing off.
• Track record of carrying technical credibility into commercial conversations with both technical and executive audiences.
• Comfortable operating in regulated environments.
• Financial services experience is strongly preferred.
• Engineering, Computer Science or related technical degree, or equivalent practical experience.
• Travel: typically, 25 - 30%.

Personality Attributes

• Curious: You ask the next question and the one after that.
• Tenacious: You escalate, follow up, and hold colleagues to their commitments.
• Self-sufficient: You build knowledge actively and can carry most customer conversations alone.
• Consultative: You sell value, not features.
• Comfortable in ambiguity: You find a path without needing one mapped for you.
• Strong communicator: You can adapt your communication style to the customer's needs.

Benefits

• Exposure to cutting-edge technology
• Colleagues who are leaders in their fields
• Awesome working environment that includes flexible hours and remote work
• Plenty of growth opportunities

Company Description

Entersekt is committed to building an inclusive and diverse workforce that reflects the global communities we serve. For all South Africa-based roles, preference will be given to candidates from historically disadvantaged groups, in accordance with local Employment Equity objectives.