[Hiring] Senior Manager, Solution Consulting @ServiceNow

Role Description

As a Sr. Manager, Solution Consulting (SLED), your primary responsibility is to lead and manage a team of pre-sales Solution Consultants responsible for driving technical solutions and supporting the sales process. You will collaborate closely with the sales and product teams to ensure successful customer engagement and drive revenue growth. Your role as a player/coach will involve providing technical expertise, coaching and mentoring the solution consulting team and overseeing the pre-sales process from a technical standpoint.

What you'll do...

• Team Leadership:
  • Lead, manage, and mentor a team of Solution Consultants, providing guidance, feedback, and professional development opportunities.
  • Set performance goals, monitor progress, and evaluate the performance of individual team members.
  • Foster a collaborative and high-performance culture within the broader Solution Consultant teams.
• Sales Support and Strategy:
  • Collaborate with the sales team to understand customer needs and objectives and align technical solutions accordingly.
  • Provide technical expertise and support throughout the sales process, including product demonstrations, presentations, and proposals.
  • Develop and maintain a deep understanding of the company's products, technologies, and industry trends to effectively articulate the value proposition to customers.
  • Assist in defining sales strategies and contribute to developing sales collateral and resources.
• Customer Engagement:
  • Engage directly with key customers to understand their technical requirements and address any concerns or challenges.
  • Act as a trusted customer advisor, offering technical insights and recommendations to drive successful outcomes.
  • Conduct customer site visits, demonstrations, and presentations to showcase the company's products and solutions.
  • Deliver Demonstrations and proof of value.
• Cross-functional Collaboration:
  • Collaborate closely with the product management team to provide feedback on product features, enhancements, and market demands.
  • Work closely with the marketing team to develop technical content, case studies, and sales tools to support the sales process.
  • Coordinate with the implementation and support teams to ensure a seamless transition from sales to implementation and customer success.
• Continuous Improvement:
  • Stay updated on industry trends, competitive landscape, and emerging technologies relevant to the company's product offerings.
  • Identify process improvements and implement best practices to streamline the sales engineering operations.
  • Provide regular reports, metrics, and insights to the senior management team on the performance and effectiveness of the sales engineering function.

Qualifications

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience.
• Proven experience in sales engineering, technical sales, or a related role, preferably in the software or technology industry.
• Strong leadership and team management skills, with the ability to inspire and motivate a team toward achieving goals.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• In-depth technical knowledge and understanding of cybersecurity, products, and industry trends.
• Strong customer focus and the ability to build and maintain relationships with key stakeholders.
• Analytical mindset with the ability to analyze data, metrics, and sales trends to drive informed decisions.
• Proactive and self-driven with the ability to work effectively in a fast-paced, dynamic environment.
• Expected to travel up to 40% of the time on average.

Requirements

• For positions in this location, we offer a base pay of $168,750 - $235,000 plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.