[Hiring] Sales Team Supervisor @National Debt Relief

Role Description

The Support Manager is responsible for executing coaching strategies and improving frontline sales performance through consistent, data-driven development. This role partners closely with Regional Managers and Sales Operations to translate performance insights into targeted coaching that drives measurable results.

• Manage and develop Sales Agents and Sales Team Leads, providing day-to-day guidance, coaching, and performance oversight to ensure team success.
• Deliver consistent, high-quality coaching to sales agents focused on improving key performance metrics, including contact rate, conversion, and overall funnel effectiveness.
• Partner with the Regional Manager to execute against regional performance goals and coaching priorities.
• Utilize data provided by Regional Managers and Sales Operations to identify performance gaps and tailor coaching strategies accordingly.
• Conduct structured call reviews to evaluate agent performance, reinforce best practices, and address skill deficiencies.
• Provide clear, actionable feedback with defined next steps and measurable improvement targets.
• Track and document coaching sessions, ensuring alignment between feedback, KPIs, and performance outcomes.
• Identify recurring performance trends and communicate insights to Regional Managers to inform broader strategy.
• Support the implementation of performance improvement initiatives, including targeted coaching plans for underperforming agents.
• Reinforce adherence to approved scripting, compliance standards, and call quality expectations.
• Collaborate with leadership to ensure coaching efforts align with evolving business needs and campaign priorities.
• Act as a resource for agents by providing guidance, clarification, and ongoing skill development support.
• Maintain a strong understanding of sales processes, product offerings, and performance expectations.

Qualifications

• Bachelor’s degree in relevant field preferred.
• 5 years’ external inside sales experience required, or 1-year internal experience in the Sales department.

Requirements

• Ability to build collaborative relationships and foster teamwork.
• Willing to expand leadership skills and capabilities.
• Direct knowledge of the inside sales process and ability to translate actions into results.
• Clearly explain details about the company's debt settlement program to current clients.
• Recall details of calls with clients and to record those details accurately in Salesforce.
• De-escalate stressful situations.
• Support and de-escalate vulnerable and sometimes difficult clients.
• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position.

Benefits

• Generous Medical, Dental, and Vision Benefits.
• 401(k) with Company Match.
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation.
• 12 weeks Paid Parental Leave.
• Pre-tax Transit Benefits.
• No-Cost Life Insurance Benefits.
• Voluntary Benefits Options.
• ASPCA Pet Health Insurance Discount.
• Wellness Incentive Program.
• National Debt Relief is a certified Great Place to Work®!