[Hiring] Sales Support Banking Specialist @Diebold Nixdorf De Mexico

Role Description

Provides end-to-end sales support for the Banking organization. Delivers contract and order management. Coordinates between relevant internal and external parties and ensures timely and accurate execution of sales (lead-to-order) and, especially, delivery (order-to-cash) processes. Executes global standards and practices at the local level.

• Provides proactive Sales support services, including:
• Preparing basic estimates, quotations and proposals for customer presentation.
• Developing sales orders and supplier documentation - including order coding and hardware / solution configurations.
• Developing customer contract and supporting documentation.
• Obtaining necessary approvals and agreements.
• Producing and submitting bid / tender responses in line with defined standards and guidelines.
• Creating and maintaining bid response content within the Bid Resource Center.
• Progressing orders to ensure timely delivery and preparing billing and invoice documentation.
• Monitors orders to ensure timely delivery and effective internal - external communication.
• Gathers data and information to assist with sales forecast preparation and revenue / margin reporting.
• Responds to customer sales correspondence and information requests, providing background information and distributing to relevant teams / team members.
• Partners with cross-functional teams to deliver superior sales support services.
• Maintains and updates core data in the relevant financial database.

Qualifications

• Finished High School or Technical Degree (Certificate)
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Customer Service areas (sales support, call center, telemarketing, etc).
• Good business English skills (Written and spoken. Scope: US and Canada).
• Work Model: Remote (You´ll need to sign contract in our Atizapan de Zaragoza or Queretaro facilities)

Company Description