[Hiring] Sales Operations Manager @Docker

Role Description

We are seeking an experienced Sales Operations Manager to join our Revenue Operations team who are responsible for optimizing the success of Docker's Sales & GTM teams to accelerate our revenue growth.

Your primary focus will be supporting our global Sales organisation, with a focus on EMEA and APAC. You will:

• Support the global Sales leadership team, with a focus on EMEA and APAC, in running their business.
• Design and maintain territory and segmentation models, and document account engagement models, with a focus on EMEA and APAC.
• Support forecasting processes and pipeline inspection, working with Sales leadership to ensure good forecast hygiene and accuracy in Gong.
• Help manage GTM quota and compensation models.
• Assist in the fiscal year planning cycle.
• Partner with the dedicated Operations owners for BDR, SE, TAM, Renewals and Channel to ensure aligned processes, quotas and territories across teams.
• Manage and prioritise implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes.
• Manage and maintain the sales technology stack, ensuring data integrity and system efficiency, and owning vendor relationships.
• Optimize the sales process and ensure a smooth deal flow from lead generation through to deal closure and repeat renewal.
• Identify and implement continuous process improvements to enhance productivity and performance.
• Analyse data to identify trends and areas of opportunity, and provide insights and recommendations to leadership.
• Cultivate strong relationships with key stakeholders across various GTM departments.
• Contribute to efforts around data quality, integrity, standardisation, and controls that ensure accurate reporting and forecasting.

Qualifications

• 4+ years of experience in Sales Operations.
• Experience working for a high growth software/SaaS company.
• Prior experience in territory and segmentation design, quota modelling and fiscal year planning.
• Prior experience in forecasting and pipeline management.
• Knowledgeable in managing projects including writing project plans, business requirement documents, business summaries and user acceptance testing.
• Track record of defining operational processes and collaborating with technology teams for successful implementation of projects.
• Exceptional communication and interpersonal skills.
• Technically savvy with Google Suite, Salesforce, Gong, ZoomInfo, RingLead and LinkedIn Sales Nav.
• Ability to think strategically and translate business needs into actionable plans within a fast paced environment.
• Comfortable and familiar with cross-functional collaboration.
• Able to work autonomously, with a constant focus on building for the future.
• Energy, enthusiasm, and love of building.

Requirements

• Experience in one or more of BDR, Renewals, TAM, SE, SA, Customer Experience, Channel or Provisioning operations.
• Strong analytical skills with experience in data analysis and reporting tools.
• Experience in building AI agents.
• Comfortable with new technologies and ability to communicate with those who are tech-savvy.

Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
• Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
• Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
• Home office support – Set up your workspace for comfort and success.
• Technology stipend – Equivalent to US$100 net per month to help support your work.
• Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
• Parental leave – 16 weeks of paid parental leave after six months of employment.
• Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
• Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
• Docker swag – Because representing the whale never gets old.

Company Description

Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.