[Hiring] Sales Engineer @Panasonic

Role Description

As a Sales Engineer for Panasonic’s Projector and Display America’s team, you will support the PPNDA Sales team in selling products and solutions using a consultative sales approach.

• Understand and effectively communicate the technical aspects and benefits of Panasonic products and solutions.
• Gather customer requirements, recommend appropriate Panasonic and third-party products and solutions, and perform system design tasks.
• Provide on-site engineering services such as product configuration, adjustment, integration, and commissioning.
• Train PPNDA sales team, integrators, and end customers on PPNDA products and solutions.
• Collaborate with the other PPNDA engineering and Service team members to troubleshoot customer product and application issues.
• Candidate should be currently located in the East Coast preferably in Boston, MA, Providence, RI, Manchester, NH, Burlington, VT.

Sales Support:

• Conduct technical pre-sales visits with customers, partners and sales managers for products, solutions, and consulting services.
• Perform product demonstrations and shoot-outs.
• Create customer system designs and layouts for projector, display and other solution installations.
• Support Panasonic and partner sales events, trade shows, and seminars.
• Train sales team on products, solutions, and technologies.
• Maintain the Standard operating procedure (SOP) on conducting engineering customer meetings.

Customer Support:

• Manage and resolve assigned product/solution performance and operation issues in a timely manner.
• Conduct on-site and virtual operation and maintenance training for Panasonic products and solutions.
• Provide on-site paid services for installation support, equipment setup and commissioning.
• Own technical escalation for complex issues requiring end-to-end resolution.

Continuing Education:

• Continually expand relevant A/V and Information technology knowledge through formal training and self-study, with a special focus on the technologies associated with new Panasonic products and solutions.
• Maintain expertise and working knowledge of Panasonic and third-party software and products that are part of larger ecosystems.
• Participate in mandatory Product and Service meetings with factory product and service teams.

Voice of the Customer (VOC):

• Create, maintain, and foster relationships with the customer base to gather information on customer likes and dislikes, competitor likes/dislikes, and unmet needs through face-to-face meetings, focus groups, support questions, etc.
• Generate VOC reports for use by product managers, planning, and development teams in the US and Japan.

Additional Tasks:

• Ensure departmental tasks are completed in a timely, accurate, and complete way.
• Train new staff. Make sure group is familiar with new and emerging technology.
• Additional tasks assigned by management.

Qualifications

• Bachelor’s Degree in technical field or equivalent experience in an AV Installation or Live Events environment; Certifications such as CTS, CTS-D, CTS-I, (IT certifications) a plus.
• Excellent Panasonic projector and professional display product knowledge and a deep understanding of their applications, features, operations, and competitive products.
• 3+ years professional experience in the projection and professional display industry — e.g., manufacturer, systems integrator, AV rental & staging house, or end-user technical operations. 2+ years of that experience must be hands-on, in-the-field deployment of A/V products and integrated solutions in live event production and/or permanent AV installation environments.
• Demonstrated hands-on proficiency with: projector setup and image optimization (lens selection, throw distance, stacking, warping, edge blending, color matching), display and LED wall configuration, A/V signal distribution and control (HDMI, HDBaseT, SDI, DisplayPort, NDI/AV-over-IP), and network-based device control and monitoring.
• Experience reading and working from AV system drawings, signal flow diagrams, and site plans; performing on-site commissioning, testing, and troubleshooting; and supporting systems under live, time-critical show conditions.
• Experience adopting and applying emerging AI technologies to enhance productivity and contribute to a culture of continuous innovation.

Requirements

• Utilize active listening, analysis, research, creativity, and decision-making skills to quickly identify and solve customer, sales, and product problems.
• Highly motivated individual who is quick learning, intuitive and can manage multiple tasks simultaneously.
• Consults on unique/critical issues.
• Effectively communicate (verbally and in writing) complex technical, project, and sales-related issues to customers, prospects, and PPNDA team members.
• Create and deliver effective and persuasive presentations to small and large audiences.
• Develop and foster collaborative working relationships with customers, consultants, integrators, partners, and team members.
• Demonstrated ability to work in a dynamic environment with minimal day-to-day supervision.
• 60% travel. Travel notice can be as short as 24hrs to 48hrs.
• Ability to lift and carry a minimum of 30 lbs.

Benefits

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs – Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
• Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition.
• Annual Bonus Program - Opportunity for an annual performance-based bonus.
• Car Allowance - Included as part of the compensation package.