[Hiring] Sales Director Enterprise Accounts @Avaya

Role Description

Sales Director Enterprise Accounts – CX & AI (Infinity)

We are hiring a senior enterprise seller to drive growth of Avaya’s next-generation CX, AI and data orchestration platform (Infinity) within our existing customer base. This role is focused on engaging senior decision-makers, identifying transformation opportunities, and expanding relationships through high-value, consultative sales. This is not a transactional role—it requires the ability to operate as a peer to VP and C-level leaders and translate business challenges into strategic outcomes powered by Infinity.

• Own and grow a portfolio of strategic enterprise customers based in the UK but covering accounts across Europe.
• Build executive relationships with VP and C-level stakeholders across IT, CX, Operations, and Risk/Compliance to co-sell through Channel partners.
• Identify business risks, regulatory exposure, or operational inefficiencies and turn them into revenue opportunities.
• Create urgency by connecting real-world events (fines, outages, competitive threats, AI disruption) to executive priorities.
• Lead consultative sales motions focused on CX transformation, AI adoption, and operational improvement.
• Position Infinity as a CX orchestration layer that enhances and extends existing environments.
• Create and shape opportunities where no formal project exists.
• Drive complex, multi-threaded sales cycles across large organizations.
• Expand account footprint through strategic, multi-year expansion plans.
• Partner cross-functionally (solutions consulting, product, leadership) to win and grow accounts.

Qualifications

• 10+ years of enterprise SaaS / CCaaS / CX sales achievements including President's Clubs, etc.
• Proven ability to expand existing accounts and close six- and seven-figure deals.
• Consistent track record of gaining access to VP and C-level stakeholders.
• Executive presence with the ability to lead peer-level conversations and challenge thinking.
• Strong consultative selling skills focused on business outcomes, not features.
• Experience navigating complex organizations and multi-stakeholder environments.
• Ability to create demand—not just respond to it.

What Makes You Successful in This Role

• You create opportunities by identifying real business risk or missed opportunity.
• You connect external events (regulation, fines, market shifts) to internal executive action.
• You get to the right executive quickly and establish credibility in the first conversation.
• You lead with insight and urgency, not product.
• You can turn a single high-impact problem into a broader platform sale.
• You think in terms of long-term account expansion and strategic value.

Success Metrics

• Expansion revenue within existing accounts.
• Executive engagement (VP/C-level access and pipeline creation).
• Pipeline coverage and quality.
• Deal size growth and multi-solution adoption.

Why This Role

• Sell a strategic platform, not a point solution.
• Large, untapped opportunity within the existing customer base.
• High visibility and direct impact on a critical growth initiative.
• Ability to shape how Infinity is adopted across enterprise customers.
• Virtual home office in the UK near a major airport.

Experience

• 12+ Years of Experience.

Education

• Bachelor degree or equivalent experience.

Company Description

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya's right to alter the duties and responsibilities of this position at any time for any reason.