[Hiring] Renewal Sales Representative @The Sydney Call Centre

Role Description

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a confident communicator with a passion for helping customers and closing sales? We’re looking for Renewal Sales Representatives to join our team and support a variety of nationwide projects. You’ll interact with hundreds of customers each week, answering questions, promoting new products and services, and ensuring a best-in-class customer experience.

This is a fantastic opportunity to start or grow your career in a supportive, fast-paced environment with industry-leading training and clear paths to advancement in roles like Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Fluent in English (spoken and written)
• Experience with computer-based data entry
• Ability to type 20+ WPM
• Wired, high-speed internet connection (20Mbps+ download speed)
• Excellent organizational, written, and verbal communication skills
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows PC applications and ability to learn new systems
• Reliable and punctual with a strong work ethic
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask, stay focused, and self-manage
• Strong team orientation and interpersonal skills
• Comfortable in a fast-paced, evolving environment

Requirements

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center (Preferred)
• Previous work-from-home experience (Preferred)
• Experience in state or federal programs (Preferred)

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.