[Hiring] Renewal Account Executive @Rocket Companies

Role Description

The Renewal Account Executive manages Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell.

Responsibilities include:

• Communicating the maintenance value proposition
• Managing negotiations
• Writing proposals
• Completing renewals before due date
• Serving as liaison between customers and appropriate Rocket teams to resolve escalated issues and maximize maintenance revenue
• Primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales

Essential Duties and Responsibilities:

• Build long term relationships with key customers (region/revenue size dependent) (50%)
• Proactive and regular customer outreach
• Profile and document customer intel
• Minimize cancellations/Maximize renewal revenue (25%)
• Manage price increases in renewal opportunity process
• Educate the value of support
• Negotiate renewals
• Liaise with Rocket teams (10%)
• Collaborate with various stakeholders (e.g., Sales, Legal, Order Management) regarding issues or concerns surrounding the successful selling of renewals to their accounts
• Cross/Upsell (15%)
• Identify new opportunities for additional capacity and cross-sell and refer those opportunities to Sales Account Executives
• Handle complex escalations
• Monitor renewal metrics for success
• Renewal forecasting and pipeline reporting

Qualifications

• 5+ years equivalent business experience, with 2+ years of experience in customer relationship management preferred
• Excellent written and verbal communication skills in German
• Experience with a sales automation system, preferably Salesforce.com
• Ability to influence and negotiate
• High energy and passion towards solving customer needs
• Customer focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources
• Resilience: Persists in the face of obstacles or rejection
• Ability to set and achieve goals with minimal management support/coaching

Information Security

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At Rocket, we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.

Benefits

• This position is eligible for commissions in accordance with the terms of the company’s plan
• Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
• Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status
• As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process
• Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!