[Hiring] Pharmaceutical Inside Sales Representative @Conduent

Role Description

As a Pharmaceutical Inside Sales Representative, you will be responsible for placing outbound calls to Health Care Professionals identified and provided by the pharmaceutical client via telephone, e-mail, and chat; in compliance with all reporting requirements for adverse events, product quality complaints, and patient privacy (HIPAA/data privacy).

• Must be able to place outbound sales calls to Health Care Professionals on behalf of our pharmaceutical client via telephone, e-mail, and chat.
• Ability to manage assigned targets/territories and achieve program goals.
• Utilizes gatekeeping skills to reach appropriate targets and provide engaging dialogue for assigned products.
• Delivers information utilizing approved messaging accurately and professionally.
• Engages with client field representatives as required.
• Handles all calls according to client specifications including but not limited to using computer systems, manual documentation, and training resources.
• Possesses previous experience in business to business calling, ability to communicate complex information, excellent gatekeeping skills, and demonstrated blend of sales and service skills.
• Excellent verbal and written communication skills required.
• Ability to efficiently type and navigate computer systems.
• Evaluates and escalates calls as outlined in training and the FAQ’s.
• Comply with client global policies, client local policies, and client processes and procedures.
• Obtain pertinent customer information and record customer interactions in appropriate systems as agreed with client.
• All information must be managed using Customer Relationship Management (CRM) system.
• Communicate to client regarding customer calls, issues, and insights from customer calls, trends, programs, and solutions.
• Maintain up-to-date knowledge of business and industry information as necessary to provide services.

Qualifications

• Have a High School Diploma, or equivalent.
• Be able to successfully pass a criminal background check.
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175).
• Must have the ability to connect with an ethernet cable to a modem/router.

Requirements

• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.
• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.
• Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Benefits

• Paid Training.
• Career Growth Opportunities.
• Full Benefit Options.
• Great Work Environment.
• The chance to make a real impact on the travel experience.
• Estimated salary range for this role is $38,400 - $48,000.