[Hiring] Party Coordinator @Lava Island

Role Description

On paper, a booking is a date, a package, a headcount, and a deposit. To the parent on the other end of the call, it is their kid’s birthday. You are the first voice they hear, and the person who turns “we’re thinking about a party” into a confirmed celebration.

Getting it right matters twice: once for the family, and once for the park team hosting the party. When the details are accurate and the party host knows what to expect, the day the family pictured is the day they get. When a parent hangs up excited instead of stressed, that is your work.

Qualifications

• East Coast availability needed, Thursday-Monday. Call hours 8am-8pm every timezone
• Higher-level Salesforce or similar CRM experience required
• Confident on the phone. Friendly, professional, and comfortable guiding a parent to a decision.
• Goal-driven. You like having a target and you like beating it.
• Detail-driven. You get it right the first time, so nothing is missed after the call.
• Quick to follow up. Fast responses and consistent follow-through come naturally.
• Coachable. You take feedback well and use it.
• Tech capable. You learn new systems quickly and can work across several tabs during a call.
• Living our values. We’re Day Makers, We Raise the Bar, We’re All In, and We’re Better Together.

Requirements

• Residence in Colorado, Utah, Idaho, Montana, Missouri, or New Jersey.
• Comfort with a high volume of outreach and follow-up.
• Comfort asking for the booking and handling common objections with confidence and warmth.
• If you are newer to sales, a strong willingness to learn and comfort practicing scripts and receiving feedback.
• Availability for scheduled shifts, weekday and/or weekend, based on park needs.
• Moderate software proficiency, including Google apps (Gmail, Calendar, Drive) and Outlook, and the ability to pick up new systems and CRMs quickly.
• A reliable computer and internet connection.

Benefits

• Work from home. Fully remote, with a team and tools behind you.
• Pay that follows performance. $50,000 to $85,000 on-target earnings
• Real coaching. Script practice, call reviews, and a Booking Lead who supports your work day to day.
• Work that matters. Every booking is a birthday a family will remember.
• Room to grow. We promote from within, and the team grows as we open new parks every year.
• Benefits and recognition for great work.

Ready to Help Plan the Best Day of the Year?

If you love talking with people, you are motivated by goals, and you want your work to end in a birthday a kid will remember, we want to meet you. Apply today.