[Hiring] Commander Coordinator @Airspace

Role Description

The Commander Coordinator is the person who makes sure Airspace’s driver network in a region runs well day to day. This is a support role to the Regional Network Manager, focusing on the direct, ongoing relationship with every Commander and Copilot driver in that region.

• Manage driver engagement across three tiers:
• Tier 1 Drivers (High performers):
  • Provide high-touch support, including regular check-ins.
  • Serve as the primary point of contact for Tier 1 drivers.
• Tier 2 Drivers (General population & new drivers):
  • Support onboarding and routine engagement.
  • Monitor performance and flag drivers trending toward Tier 3.
• Tier 3 Drivers (Performance and conduct — managed out):
  • Identify and surface Tier 3 drivers for removal.
  • Execute deactivation motions once authorized.
• Manage the driver case queue in Salesforce.
• Partner with the Network Trainer for onboarding and training content.
• Support the Regional Network Manager with regional context and data.
• Work closely with the Driver Recruiter for onboarding new drivers.
• Coordinate with Network Quality & Compliance on documentation standards.

Qualifications

• At least 1-3+ years of experience in driver or contractor engagement, dispatch, account management, or a customer/partner-facing operational role.
• Experience in logistics, transportation, or a gig/contractor network environment is strongly preferred.
• Strong documentation habits; comfortable owning a case queue in Salesforce or a comparable CRM.
• Clear, empathetic communicator, comfortable delivering both positive engagement and difficult feedback.
• Based within, or willing to be based within, your assigned region (Pacific Time zone preferred).
• Bachelor’s degree in a related field, or equivalent practical experience.

Requirements

• Comfortable managing a caseload of drivers with different needs across tiers.
• High-touch relationship management for top performers.
• Consistent standard engagement for the general population.
• Clear, unemotional documentation for drivers being managed out.

Benefits

• Hourly pay range: $22-$26/hr.
• High-quality health, dental, and vision plan options.
• Open PTO.
• 401K with company match.

Core Values

• We are One Team: We believe we all accomplish more when we are working together.
• We make an Impact: We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate: We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent: We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative: We never settle and are always striving to improve our product, service, and ourselves.