[Hiring] Outbound Sales and Enrollment Coordinator @Sagility

Role Description

BroadPath, a Sagility Company, is hiring experienced Outbound Sales and Enrollment Coordinators to join our remote team! We are hiring for both English-only and bilingual Spanish-English roles. Ideal candidates are consultative sales professionals who combine persuasive communication with empathy and precision, ensuring every interaction is both impactful and compliant.

• Proactively reach out to prospective individuals to generate interest, assess eligibility, and drive enrollment into healthcare or public assistance programs.
• Combine consultative selling with education, guiding individuals through program benefits, requirements, and next steps to support informed decision-making.
• Requires confident outbound calling, strong listening skills, and the ability to overcome objections while maintaining compliance with privacy and regulatory standards.
• Success comes from building rapport quickly, delivering clear and persuasive communication, and consistently meeting outreach and enrollment performance goals.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of experience in consultative sales, scheduling, or retention, with a strong focus on objection handling.
• Proven ability to confidently initiate high-volume outbound calls and engage individuals.
• Proven ability to build rapport quickly and lead persuasive, consultative conversations.
• Strong listening skills with the ability to uncover needs and respond with clear, confident solutions.
• Comfortable handling objections and guiding conversations toward enrollment or conversion outcomes.
• Excellent verbal and written communication skills.
• Ability to follow call scripts while maintaining a natural and conversational tone.
• Strong attention to detail when collecting, verifying, and documenting information.
• Ability to navigate multiple systems and update CRM or data entry platforms efficiently.
• Self-motivated with the ability to meet performance metrics in a fast-paced outbound environment.
• Ability to work remotely with reliable internet and a distraction-free workspace.

Requirements

• Engage members using a consultative approach, uncovering needs and providing tailored solutions that build trust and drive enrollment.
• Demonstrate exceptional attention to detail when verifying eligibility, collecting data, and updating CRM systems.
• Conduct outbound calls to individuals who may qualify for healthcare and/or public assistance, following approved scripts and compliance guidelines.
• Verify eligibility requirements by gathering demographic, household, and income information from members.
• Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines.
• Assist with applications by walking members through the process or directing them to appropriate resources.
• Maintain accurate, timely, and complete records in CRM or eligibility systems to ensure compliance and operational excellence.
• Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams.
• Ensure compliance with HIPAA and state/federal regulations during all interactions.
• Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations.
• Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets.
• Be receptive to feedback for continuous improvement.
• Document and report member DNC and program opt-out requests.

Benefits

• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.