[Hiring] Assistant Director, Student Enrollment @Northeastern University

Role Description

The Assistant Director, Student Enrollment is responsible for managing a caseload of undergraduate and graduate prospective students, applicants, and newly admitted students. This role has a primary focus on supporting the Northeastern Online portfolio of programs, including master’s degree programs and graduate certificate programs. The Assistant Director conducts follow-up communication by phone, email, or other digital engagement platforms with prospective students to ensure the highest level of service and enrollment counseling. They serve as the central point of contact for students within their assigned caseload.

Key responsibilities include:

• Management of the Enrollment Cycle
• Enrollment Counseling to Prospective Students
• Execution and Follow-Up
• Northeastern Online-Specific Responsibilities
• Customer Service and Recruitment Support
• General Admissions Support
• Record Management

Qualifications

• Bachelor’s degree or equivalent experience
• Two to four years of experience in student enrollment, nontraditional college admissions, and/or sales
• Proven ability to work independently
• Excellent interpersonal, communication, and presentation skills
• Ability to be sensitive and responsive to the needs of diverse constituencies while managing goals
• Positive attitude and self-starter mentality
• Ability to work in a fast-paced, metric-driven environment
• Ability to work a flexible schedule, including some nights and weekends
• Ability to travel periodically, as required

Requirements

• Experience in counseling (preferred)
• Experience conducting call campaigns (preferred)
• Experience delivering small and large group presentations (preferred)

Benefits

• Medical, vision, dental
• Paid time off
• Tuition assistance
• Wellness & life
• Retirement
• Commuting & transportation

Company Description

Northeastern University considers factors such as candidate work experience, education, and skills when extending an offer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.