[Hiring] Manager, Solutions Engineering @Talkdesk

Role Description

We are looking for an experienced Manager, Solutions Engineering - Commercial to lead and grow a high-performing team of Solutions Engineers (SEs) in our Commercial Vertical. This is a Pre-sales team leadership role, not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise.

As a leader, you’ll coach and mentor Solutions Engineers to:

• Have value-driven conversations with customers and partners
• Discover and design compelling solution demonstrations
• Develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment

You will also collaborate closely with Sales, Product, and Partner teams to:

• Accelerate customer adoption
• Drive revenue growth
• Ensure overall customer success

In partnership with the AVP of Sales for the Commercial vertical, you will define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk’s presence within the Commercial segment.

Responsibilities:

• Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team.
• Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives.
• Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team.
• Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success.
• Set visionary goals for teams that uplevel the entire SE organization.
• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment.
• Exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk’s global sales strategy.
• Drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, sales, professional services, other value add teams in Global Solution Engineering and more.
• Co-develop a shared vision with these teams and influence all stakeholder groups as a change agent.
• Partner with internal teams such as Product, Engineering, Support, etc. to assure timely delivery of feature requests, bug fixes and support requests.

Qualifications

• At least 3 to 5 years of experience in leading Sales Engineering teams, as a member of the Sales leadership is required
• Strong knowledge of Commercial accounts
• Executive presence and a coaching mentality is a must
• Knowledge of AI Systems. You must be willing to get AI certification

Requirements

• Pay Range (OTE Pay): $203,000 - $305,000
• Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application

• Apply online.
• The application window is expected to close at least 10 days from the posting date. The application was posted on 09/07/2026.
• Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
• All questions or concerns about this posting should be directed to the Talent team at [email protected].