Role Description
This role is responsible for coaching, leading, and developing a high-performing team of Long-Term Care (LTC) Sales Specialists. As a first-line leader, this position serves as a key resource to the team and the organization, bringing expertise in disease state knowledge, the selling process, product portfolio, and customer engagement within the LTC environment.
Primary Responsibilities
-
People Leadership
-
Recruit, interview, and hire top-performing sales specialists.
-
Build and model a customer-centric culture by establishing strong relationships with key customers.
-
Motivate and inspire the team around a shared vision and business objectives.
-
Plan and execute effective sales meetings and performance discussions.
-
Represent Acadia’s mission, values, and standards both internally and externally.
-
Ensure compliance with all company policies, procedures, and regulatory requirements.
-
Sales Coaching & Talent Development
-
Conduct regular field visits and provide timely, actionable coaching focused on customer engagement, territory management, and account execution.
-
Assess sales behaviors, providing recognition for strong performance and identifying development opportunities as needed.
-
Address performance and personnel issues promptly and professionally.
-
Partner with sales specialists to develop and execute individualized development plans that support success in current roles and future career growth at Acadia.
-
Business & Performance Management
-
Establish clear performance expectations and hold the team accountable to results.
-
Drive alignment through effective business planning, execution, and review processes.
-
Develop, manage, and adhere to budgets.
-
Monitor, analyze, and interpret business performance metrics; make adjustments as needed.
-
Consistently meet or exceed sales and performance expectations.
-
Cross-Functional Partnership
-
Participate in cross-functional and corporate initiatives that support broader organizational goals and community impact.
-
Partner with cross-functional stakeholders to develop and execute regional strategic business plans that drive growth.
-
Collaborate with the Commercial Effectiveness and Training teams to support new hire onboarding and ongoing skill-based development.
-
Provide frontline insights and feedback to the Commercial Brand team to support the development of innovative, compliant resources that advance organizational and patient-focused objectives.
Qualifications
-
Bachelor’s degree in Business, Life Sciences, or a related field.
-
Minimum of 5 years of progressively responsible experience in pharmaceutical or medical sales, including at least 2 years of sales management experience (for LTC Sales Manager).
-
Minimum of 8 years of progressively responsible experience in pharmaceutical or medical sales, including at least 5 years of sales management experience (for Sr. LTC Sales Manager).
-
Neuroscience experience preferred; prior LTC experience strongly preferred.
Requirements
-
Strong field leadership, coaching, and performance management skills.
-
Excellent interpersonal, communication, and presentation skills, including the ability to deliver clear verbal and written evaluations.
-
Ability to build, maintain, and expand relationships with key customers and medical community stakeholders.
-
Strategic thinking skills with the ability to anticipate future business opportunities and evolving customer needs.
-
Strong organizational skills, initiative, and self-motivation.
-
Demonstrated ability to lead collaborative teams, prioritize effectively, and allocate resources to achieve business objectives.
-
High standards of professionalism, integrity, and the ability to operate effectively in a highly regulated environment while maintaining confidentiality.
-
Requires up to 80% travel, including frequent overnight and occasional after‑hours travel, based on territory geography and business needs.
-
Must possess a valid driver’s license with an acceptable driving record.
-
Must reside within the assigned region or an adjacent region and be located near a major airport to support extensive travel requirements.
Benefits
-
Competitive base, bonus, new hire and ongoing equity packages.
-
Medical, dental, and vision insurance.
-
Employer-paid life, disability, business travel and EAP coverage.
-
401(k) Plan with a fully vested company match 1:1 up to 5%.
-
Employee Stock Purchase Plan with a 2-year purchase price lock-in.
-
15+ vacation days.
-
13 -15 paid holidays, including office closure between December 24th and January 1st.
-
10 days of paid sick time.
-
Paid parental leave benefit.
-
Tuition assistance.