[Hiring] Key Account Manager @Johnson & Johnson Innovative Medicine

Role Description

We are searching for the best talent for a Key Account Manager to join our J&J Surgical Vision team. This position is remote based in Canada. Ideal candidate will reside in the GTA.

The Key Account Manager (KAM) develops and executes national account strategies and builds long-term partnerships with priority public- and private-sector customers. Working with commercial, marketing and cross-functional teams, the KAM advances strategic-site opportunities, leads customer-facing initiatives and supports channel development to drive portfolio growth while maintaining relationships across customer groups and health systems.

You will be responsible to:

• Strategic Account Planning:
  • Identify target accounts and growth opportunities using portfolio strategies and customer insights.
  • Partner with marketing, sales, contracts, finance, legal and Healthcare Compliance (HCC) to agree priorities and develop strategic account plans that support sustainable, value-based partnerships.
  • Build sustainable relationships with leaders at priority sites to strengthen account effectiveness, drive growth and position JJSV as a preferred, trusted partner in technologies and solutions that enhance patient care.
  • Engage customers interactively, follow through on commitments and position emerging solutions to address unmet health system and patient needs.
• Negotiation and Consultation:
  • Use advanced negotiation techniques and a partnership approach to deliver compliant, measurable short- and long-term value for both parties.
  • Influence and motivate others to take action, honour commitments and achieve agreed outcomes.
• Executional Excellence:
  • Execute account plans systematically, focusing on the revenue pipeline and market shaping.
  • Incorporate quick wins and lessons into evolving plans, take ownership of compliant, flawless delivery and hold partners accountable.
  • Accept stretch goals and keep customer needs central to decisions.
• Business Acumen:
  • Translate financial, customer and analytical insights into business solutions that support sales growth, profitability and risk management.
  • Apply experience in defining and delivering strategic contracting solutions across capital equipment, consumables and associated services.
• Health System & Business Development:
  • Use knowledge of the healthcare environment, emerging patient pathways and competitive landscape to anticipate market forces and build partner networks.
  • Position JJSV as a partner of choice by advancing innovative procurement approaches, supporting innovation adoption and preparing markets for new technology launches to sustain competitive advantage.

Qualifications

• University/Bachelor’s degree is required, degree in business or science is preferred; MBA is an asset.
• Minimum of 6–8 years sales leadership, key account management, marketing or related experience is required, medical device industry is preferred.
• Proven success in implementing and executing key account strategies is strongly preferred.
• Experience in working with healthcare systems, GPO/SSO procurement, patient and payment pathways, and relevant regulations is strongly preferred.
• French/English bilingualism is an asset.
• Excellent communication and presentation skills, with strong team collaboration.
• Up to 40% domestic travel may be required.
• Must possess a valid driver’s license.

Requirements

• Analytical judgement: Use analytical tools to identify trends and inform decisions and recommendations.
• Strategic thinking: Translate healthcare-system insights into actionable commercial strategies.
• Values and patient focus: Represent JJSV’s vision and values and champion patient focus across the business.
• Customer partnership: Anticipate customer needs and mobilize resources to deliver value.
• Market awareness: Identify opportunities arising from market forces and market access dynamics.
• Prioritization: Balance competing stakeholder demands while maintaining strategic focus.
• Collaboration: Build trust, encourage openness and incorporate diverse perspectives.

Benefits

• The anticipated base pay range for this position is: 117,900.00 CAD - 167,900.00 CAD.
• Under current guidelines, this position is eligible for a discretionary performance bonus.