[Hiring] Inside Sales Account Manager @Staples Canada

Role Description

The Print, Promotional & Services team is focused on driving growth for Staples through customer acquisition, retention, and expansion within the print and promotional products space. The team partners closely with retail stores, marketing, merchandising, and vendor partners to deliver an exceptional customer experience while helping businesses find solutions that meet their needs. This is a highly collaborative, customer-focused environment where relationship building, sales execution, and business growth are at the center of everything we do.

As an Inside Sales Account Manager-Print Services, you will be responsible for growing revenue through a combination of outbound prospecting, inbound customer engagement, quote management, and account development. You will manage a book of business, identify new sales opportunities, develop customer relationships, and provide consultative recommendations that align with customer needs. This role requires a proactive sales mindset, strong organizational skills, and the ability to manage multiple opportunities simultaneously while delivering an exceptional customer experience.

• Generate new business opportunities through outbound prospecting, cold calling, lead follow-up, and customer outreach.
• Manage and grow a portfolio of customer accounts by identifying opportunities and securing repeat business.
• Develop accurate and competitive print and promotional product quotes.
• Build strong customer relationships and deliver consultative sales solutions tailored to customer needs.
• Maintain an active sales pipeline while meeting established KPIs, service levels, activity metrics, and revenue goals.
• Utilize Salesforce and other business systems to manage customer interactions, sales activities, and opportunities.
• Collaborate with Print and Marketing Supervisors, General Managers, District Managers, and vendor partners to support customer initiatives.
• Research prospective customers utilizing business directories, web searches, and digital resources.
• Manage projects from initial inquiry through final sale and customer follow-up.
• Provide customer insights and market feedback to merchandising and marketing teams to enhance the customer experience.
• Partner with leadership to develop and execute sales strategies that drive revenue growth.

Qualifications

• Strong relationship-building and customer engagement skills.
• Ability to effectively communicate and influence customers through phone and email interactions.
• Excellent organization, time management, and prioritization abilities.
• Self-motivated with a proven ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering accurate quotes and exceptional service.
• Results-oriented mindset with a passion for sales and business growth.
• Ability to collaborate across teams and leverage internal resources to achieve customer and business objectives.

Requirements

• High School Diploma or equivalent.
• Strong written and verbal communication skills.
• Demonstrated organization, prioritization, follow-up, and time management skills.
• Self-starter with strong problem-solving abilities.
• Ability to thrive in a fast-paced, evolving environment.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
• Comfortable managing sales activity metrics, pipeline reporting, and performance goals.

Benefits

• Generous amount of paid time off, including one Floating Holiday each year.
• Flexible work arrangements, including flexible work hours and remote options.
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits.
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.).