[Hiring] FAS Supplier Recruitment Specialist @OSV

Role Description

The Finance & Accounting Services (FAS) Supplier Recruitment Specialist is a member of the Invoice Pay Supplier Recruitment and Retention (SRR) team, which brings suppliers into our customers' virtual card programs and keeps them there. This is a phone-based role: most of the day is spent making outbound calls to suppliers, explaining the program, answering questions, and guiding them through enrollment.

The Specialist also handles the research needed to make each call successful, such as locating account and invoice details or finding a current phone number, and takes part in retention conversations when a supplier is considering leaving the program. Success in this role is measured by suppliers who enroll, stay enrolled, and receive payments.

Qualifications

• Call center experience, ideally outbound or business-to-business
• Typically two to four years of relevant experience
• Working proficiency in Microsoft Office, especially Excel and Outlook
• Ability to learn a CRM and phone system quickly

Requirements

• Make outbound calls to suppliers to recruit them into customers' virtual card programs, explaining the program clearly and addressing questions and concerns
• Handle objections and pushback professionally, relying on a working knowledge of virtual card payments and not only a script
• Guide suppliers through enrollment and send clear written follow-up with next steps
• Complete research needed to support calls, such as looking up account and invoice numbers and finding updated contact information
• Log every call and outcome accurately in Salesforce
• Negotiate VC rates with maximum revenue and adoption strategies
• When a supplier is considering leaving the program, work to retain them by educating them on the program and the options available
• Capture the reasons suppliers give for leaving so the team can improve its approach
• Route items that need a customer decision, an exception, or a change to how a customer's program runs to the Payment Optimization and Operations team, following the team's handoff guidelines
• Answer basic questions across the team's areas, as outlined in the cross-training SOP once it is established
• Share feedback on scripts, common objections, and process improvements to help the team refine its approach
• Participate in training, call reviews, and coaching
• Follow documented procedures and compliance requirements, including call recording disclosures where applicable
• Meet team goals for calls, enrollments, unenrollments after a supplier's first payment, and retention percentage; targets will be shared as the team's metrics are finalized

Benefits

• Encouragement to learn and share ideas
• Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work
• Values-based culture
• Upward mobility and professional development opportunities

Company Description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,600 customers and $250+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence.