[Hiring] Director, Surface Specialist @Microsoft

Role Description

As a Director, Surface Specialist, you will drive Surface revenue growth and market share across assigned enterprise accounts by leading customer sales engagements, managing opportunities from pipeline through close, and coordinating Microsoft and partner teams to accelerate adoption of Surface devices, accessories, and AI-enabled workplace solutions.

Responsibilities

• Be the Surface sales leader and Technical Product expert for your assigned set of accounts as part of the WDS organization.
• Drive new revenue growth across the entire Surface device and accessories portfolio.
• Demonstrate excellence in pipeline management to achieve monthly forecasts.
• Compete aggressively to win new business and drive Surface market penetration while growing customer mindshare.
• Deliver technical product briefings to customers (BDMs and TDMs) to drive success of new and updated Surface device portfolio.
• Extend relationships beyond IT to business decision makers, helping customers envision & achieve digital transformation.
• Solve customer business challenges by presenting the value of Surface devices, including use cases, financial analysis, ROI, etc.
• Own opportunities from start to close; orchestrate internal and external resources; leverage partners to scale sales on hardware refresh, upsell and expand sales motions.
• Leverage and drive awareness of all available market promotions, offers, sales initiatives and programs.
• Identify and diagnose technical and competitive blockers and respective solutions for sales opportunities.
• Share practical knowledge with partners to drive the sale, deployment, and adoption of Microsoft solutions.
• Shape current and future products, marketing strategies, and customer centricity ideas through your feedback.
• Lead technical presentations, demonstrations, workshops, proof of concepts, and pilots to explain and demonstrate Microsoft's products and services.
• Own winning the technical decision at customers for sales opportunities and usage scenarios.
• Work with partners and others at Microsoft, using core tools, social connection tools, and AI driven data to extend your reach.
• Continuously nurture and expand sales, business, product, technology, and competitive knowledge and readiness.
• Participate in internal Microsoft sales communities and in the broader industry through in-person events and community gatherings.
• Drive the success of others through peer mentoring, knowledge sharing, and documentation of insights.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR equivalent experience.
• Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management OR equivalent experience.
• 8+ years of solution or services sales experience, with experience managing enterprise sales opportunities and developing pipeline within an assigned territory or customer portfolio.
• Experience closing complex technology deals, with demonstrated ability to manage opportunities from qualification through negotiation and close.
• Experience selling hardware, devices, or related technology solutions in a commercial or enterprise environment.
• Understanding of modern workplace technologies, including Windows PCs, device management, and cloud or hybrid environments.
• Experience engaging and influencing senior business and technical decision makers, including delivering persuasive presentations and articulating business value.
• Experience collaborating across sales, technical, partner, marketing, and services teams to develop solutions and drive customer outcomes.
• Demonstrated ability to manage sales execution disciplines, including forecasting, pipeline management, opportunity management, and CRM hygiene.

Requirements

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Benefits

• Solution Area Specialists IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year.
• There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.
• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here .