[Hiring] IT Specialist @Jane

Role Description

As Jane continues to grow, so does the scale and complexity of its internal IT needs. We're now looking to welcome a new IT Specialist to our team — someone who’s excited to jump in at the ground level, get their hands dirty with hands-on experience with our tech stack and devices and grow alongside an experienced, supportive crew. This role is ideal for someone who’s early in their IT career and ready to make a tangible impact from day one, helping us evolve and streamline operations so the rest of the team can focus on high-leverage project work.

You’ll join a team where each member is developing a technical specialty — from identity management and mobile device management to tooling and asset lifecycle strategy. As the IT Specialist, you’ll take the lead on essential Tier 0 and Tier 1 tasks:

• Onboarding support
• Inventory management
• Coordinating repairs with our asset management vendor
• In-office setups

It’s the perfect place to launch a rewarding IT career — with room to expand into more specialized work over time.

Qualifications

• Hands-on experience working with (troubleshooting, supporting, and/or geeking out on) Mac devices is a must — our environment is 100% Mac-based.
• Exposure to or proficiency with Google Workspace and common workplace productivity tools (e.g. Slack, Notion, Okta) is helpful.
• Strong interest in IT — whether through professional experience in IT or in general technical support.
• Excellent verbal communication and customer service skills; you're calm under pressure and love helping others.
• Experience with or interest in knowledge management and documentation — you care about leaving things better organized than you found them.
• A collaborative mindset with an eagerness to learn, take feedback, and grow with the team.
• Experience in a support or customer-facing role (e.g. at an Apple Store or similar) is a plus.
• You use AI to get things done, and you have examples to prove it.
• If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.

Requirements

• Help Jane scale by handling hands-on IT support tasks, freeing up senior team members to focus on project-critical work.
• Use AI tools and agents to resolve routine IT requests faster, so Janers get help sooner and you spend your time on harder problems.
• Ensure Jane’s devices are ready for action — from shipping, receiving, and replacing laptops to supporting in-office tech setups.
• Support new employee onboarding, making sure every Janer is up and running with the right tools and software from day one.
• Take ownership of license assignments and troubleshooting (hardware and software) across the organization.
• Maintain and improve our IT asset inventory processes, from key fobs to MacBooks, with strong attention to accuracy and detail.
• Play a key role in documenting our IT processes, enhancing our knowledge base and ensuring our documentation enables smoother experiences for everyone.
• Contribute ideas for workflow and process improvements, with encouragement from a team that values initiative and curiosity.
• Deliver exceptional internal customer service through timely, clear, and friendly communication.

Benefits

• Annual salary range of $57,800 to $81,600 CAD.
• Most new hires join at the accomplished stage, which for this role represents an annual salary of $64,600.
• Regular career development conversations with your manager.
• Compensation grows as you gain experience and contribute meaningfully to our mission.
• Comprehensive benefits package.

Company Description

Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers. We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers.

We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives. Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility.

Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.