[Hiring] Director, Sales Operations @US Green Building Council

Role Description

The Director of Sales Operations is a hands-on functional leader and people manager who will build and lead the commercial operating foundation for USGBC/GBCI and provide global oversight of sales operations, commercial processes, systems, analytics, and sales enablement.

The Director will establish effective processes, usable commercial data, forecasting discipline, Salesforce business requirements, and enablement.

They will lead the Sales Operations function, including the Sales Operations Analyst and Sales Enablement Lead, and support consistent commercial execution across all global regions.

The role is responsible for establishing and maintaining scalable sales processes, data governance, forecasting frameworks, performance reporting, and enablement resources that support market development and account management teams worldwide.

The Director of Sales Operations reports to the Global Head of Market Development and works in close partnership with:

• Regional Directors and Market Leads
• Director of Account Management
• Customer Account Management and Channel Partner Account Management Teams
• Client Solutions Team
• Product, Marketing, Finance, and Technology Teams

Qualifications

• A minimum of ten years of progressively responsible experience in sales operations, revenue operations, commercial operations, or related business-to-business commercial functions.
• At least five years with substantive responsibility for sales processes, forecasting, commercial analytics, or business systems.
• At least three years of direct people-management experience.
• Demonstrated success building, scaling, or materially transforming a sales operations or revenue operations function.
• Practical expertise in pipeline governance, forecasting processes, account coverage, partner attribution, and commercial performance analysis.
• Experience translating commercial needs into Salesforce business requirements.
• Experience developing employees, managing approved resources, and resolving commercial conflicts.
• Demonstrated experience leading or supporting sales operations across multiple geographic regions or international markets.
• Experience establishing standardized commercial processes, forecasting practices, and performance reporting for geographically distributed teams.
• Experience leading cross-functional initiatives and managing operational change in a complex, matrixed organization.
• Experience leading global sales operations or revenue operations functions that support multiple business units, regions, or commercial models.
• Experience developing sales operations frameworks, reporting dashboards, or CRM governance practices from the ground up.
• Experience supporting commercial operations within a nonprofit, membership-based, certification, or professional services organization (preferred).

Requirements

• Bachelor's degree in business administration, finance, economics, marketing, business analytics, operations management, or a related field required.
• Master's degree in business administration (MBA), finance, business analytics, or a related discipline preferred.
• Advanced proficiency with Salesforce or a comparable customer relationship management (CRM) platform.
• Advanced proficiency with Microsoft Excel, including data analysis, pivot tables, forecasting models, and performance reporting.
• Experience with business intelligence and data visualization tools, such as Microsoft Power BI, Tableau, or comparable analytics platforms.
• Proficiency with Microsoft 365 applications, including PowerPoint, Word, Outlook, Teams, and SharePoint.
• Ability to define business system requirements, support user acceptance testing, and partner with technology teams on CRM enhancements.

Benefits

• Competitive compensation
• 401(k) with employer matching
• Professional development reimbursement
• Healthcare plan through Cigna covering 100% of premiums
• Generous paid time off (12 paid holidays, 9 paid personal sick days, and 2 to 3 weeks PTO based on career level)
• 6 weeks paid renewal leave after 7 years of continuous service

Logistics

• Location: This position is remote in the U.S.
• Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM in candidate’s time zone.
• Travel: May include domestic or international team meetings, strategic customer and partner engagements, and other organizational events as business needs require.

EEO Statement

The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.