[Hiring] Director, Growth Operations @Horizon Blue Cross Blue Shield of New Jersey

Role Description

Supports executive-led selling efforts and helps scale and operationalize NovaOne’s enterprise growth engine. Position will lead a small team and focus on:

• Pipeline management
• BANT qualification
• Meeting generation
• Forecasting discipline
• CRM excellence
• Enterprise sales coordination
• Process optimization

This role is ideal for a highly organized, process-oriented growth leader who thrives in fast-moving environments and understands how to build pipeline discipline, qualification rigor, and enterprise sales operating cadence.

What You'll Do

• Pipeline & Sales Operations
  • Manage and maintain a high-quality enterprise sales pipeline.
  • Implement and enforce BANT qualification processes.
  • Drive CRM accuracy, hygiene, and forecasting discipline.
  • Create operational cadence for pipeline reviews, opportunity progression, follow-up management, and sales reporting.
  • Ensure all opportunities are progressing efficiently through the funnel.
  • Build, maintain, and continuously refine a lead scoring model in Salesforce; own accountability for keeping lead scores and funnel stages current.
  • Leverage AI tools to accelerate prospecting, research, account targeting, and personalized outreach at scale.
  • Proactively bring new ideas to the team — new lead sources, prospecting tools and software, and potential partners.
  • Deeply understand the NovaOne brand and translate that into personalized, buyer-specific conversations.
• Executive Meeting Generation
  • Partner closely with Marketing to convert inbound and outbound campaigns into qualified enterprise meetings.
  • Coordinate strategic outreach and follow-up efforts.
  • Support conference and event lead conversion.
  • Increase the volume and quality of executive-level meetings for growth leadership.
• Enterprise Sales Coordination and Cross-Functional Collaboration
  • Support enterprise deal orchestration and account strategy.
  • Manage timelines and coordination across sales, marketing, clinical, product, and legal.
  • Prepare briefing materials and opportunity summaries for executive meetings.
  • Partner with Marketing Operations on lead flow and campaign performance.
  • Collaborate with Client Success on account transition processes.
  • Support leadership with forecasting, reporting, and growth analytics.
• Team Leadership & Coaching
  • Directly manage junior growth team members.
  • Coach and support development of enterprise sales process discipline.
  • Reinforce operational rigor and accountability across the growth organization.

Qualifications

• High School Diploma or GED required.
• 5–10 years of experience in SaaS product sales, healthcare technology, enterprise sales operations, revenue operations, business development.
• Experience supporting enterprise or consultative sales motions.
• Demonstrated experience implementing sales process discipline and forecasting rigor.
• Demonstrated ability to design and operate effective lead scoring models and to keep them current.
• Deep, hands-on Salesforce expertise.
• Strong understanding of CRM systems and pipeline management.
• Practical experience leveraging AI tools for prospecting, research, and personalized outreach.
• Excellent organizational and project management skills.
• Strong communication and executive coordination skills.

Preferred Qualifications

• Bachelor’s degree preferred or relevant experience in lieu of a degree.
• Prior experience with LinkedIn Sales Navigator and ZoomInfo.
• Experience with HubSpot is a plus but not required.

Benefits

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Salary Range

$123,000 - $167,895