[Hiring] Director, HR Operations and Administration @Rockforce

Role Description

The Director of HR Operations and Administration is an operational leader responsible for building, scaling, and optimizing the infrastructure that powers the HR organization. This role owns the end-to-end employee lifecycle operations, including HR technology (HRIS), payroll, total rewards delivery, vendor management, and data governance. Positioned at the intersection of process efficiency, systems integration, and service delivery, the Director ensures seamless, compliant, and scalable HR processes that elevate the employee experience and support business growth.

Key Responsibilities and Focus Areas

• HR Systems, Data & Analytics (HRIS)
  • Oversee the strategic management and continuous improvement of the organization's HR Tech stack (e.g., HRIS/HCM, ATS, Onboarding, Benefits Administration tools).
  • Maintain overall HR data integrity, establishing governance protocols, reporting standards, and system security controls.
  • Build automated workflows and self-service capabilities to improve operational efficiency and user experience for both employees and managers.
• Shared Services & Lifecycle Operations
  • Establish and lead the HR Shared Services/Operations function to manage routine and complex inquiries, onboarding, offboarding, status changes, and employee records.
  • Define and monitor HR Service Level Agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality, timely support across the enterprise.
  • Map and continually optimize operational processes to eliminate bottlenecks, reduce administrative burden, and ensure scalability.
• Payroll, Benefits, & Vendor Administration
  • Direct the operational execution of global or regional payroll processing, ensuring complete accuracy, timely execution, and compliance with tax/statutory requirements.
  • Oversee the administrative execution of employee benefits, leave-of-absence programs, and open enrollment, in close partnership with Total Rewards strategy leads.
  • Manage third-party HR vendors, brokers, and software providers, negotiating contracts, managing SLAs, and auditing performance.
• Operational Compliance & Risk Management
  • Ensure all HR operational activities adhere to global, national, and local labor laws, data privacy regulations (e.g., GDPR, CCPA), and reporting requirements (e.g., EEO-1, ACA).
  • Conduct routine operational audits of personnel files, payroll records, and system permissions to ensure audit readiness.
  • Manage workplace administrative functions, including HR facilities/office management integration where applicable.

Qualifications

• Education: Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field (Master's/MBA preferred).
• Experience: 8–12+ years of progressive HR experience, with at least 4–5 years leading HR operations, HRIS, or shared services teams.
• Technical Proficiency: Deep expertise with enterprise HCM platforms (e.g., Workday, SAP SuccessFactors, ADP, or BambooHR) and modern workflow automation tools.
• Certifications (Preferred): SPHR, SHRM-SCP, or PMP (Project Management Professional).

Requirements

• Process Engineering: Exceptional skills in process mapping, workflow optimization, and applying Lean/Six Sigma principles to HR delivery.
• Data Literacy & Reporting: Strong ability to translate operational metrics and workforce data into actionable business reports and dashboards.
• Vendor & Contract Management: Expert negotiation, vendor oversight, and SLA enforcement capabilities.
• Operational Precision: High attention to detail with an unyielding commitment to data accuracy, system security, and legal compliance.
• Cross-Functional Leadership: Ability to collaborate seamlessly with Finance, IT, Legal, and Business Operations to streamline cross-departmental workflows.

Benefits

• Competitive Wages
• Eligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met.
• Opportunities for professional development and advancement.