[Hiring] Director of Operations @Center for Wound Healing & Hyperbaric Me

Role Description

As a member of the Senior Leadership Team, the Director of Operations will be instrumental in translating operational strategic goals into measurable execution plans and operational KPIs. This includes, but is not limited to:

• Supporting the organization with optimizing workflows.
• Creating/maintaining policies and procedures.
• Communication and education support.
• Compliance and safety.
• Building relationships.

This position reports to the President/CEO.

What You’ll be Doing:

• Collaborate with the CEO and Senior Leadership Team in setting operational strategic goals on an annual basis, pivoting if/when business demands.
• Own the end-to-end realization of operational strategic initiatives by aligning cross-functional teams and tracking milestones.
• Work with leaders across the organization to streamline workflows to improve effectiveness and efficiency; propose process improvements.
• Support senior leaders and managers on projects, policy implementation and procedural changes, as appropriate.
• Foster positive relationships with C-Suite and other identified hospital staff to support clinic's success at each location, as requested.
• Evaluate EMR systems to maximize capabilities and create/support workarounds for EMR roadblocks.
• Assist Program Directors and the VP of Business Development with identifying marketing needs and connecting with the marketing department for support and/or updating material for each individual clinic.
• Assist Program Directors and the VP of Business Development with the dissemination of marketing materials and supporting outreach initiatives.
• Assist Program Directors with identifying and onboarding clinic physicians, medical directors and key opinion leaders.
• Serve as an operational resource to Program Directors, managers and staff on a daily/on-going basis.
• Support and contribute to the company’s formal document control process for policies, procedures and work instructions.
• Support leadership to ensure clinical, regulatory, and accreditation compliance at wound centers and mobile units, as required.
• Provide tactical support for clinic openings, expansions, and relocations as directed.
• Consistently adhere to company, hospital, and accrediting body clinical, safety, and compliance standards.
• Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) by safeguarding patient information and maintaining the highest level of confidentiality standards.
• Other duties as assigned.

Qualifications

• 5+ years of experience in a management or project management role.
• 5+ years of healthcare experience, knowledge of outpatient process desired.
• Proficient in EMR, preferably Wound Expert and/or Intellicure.
• Proficiency with Microsoft 365 tools, particularly SharePoint preferred.
• Strong leadership skills with the ability to inspire, motivate, and guide teams toward achieving organizational goals.
• Exceptional organizational skills required.
• Strong verbal and written communication skills.
• Ability to treat others with compassion and patience.
• Ability to work in a fast-paced team-oriented environment.
• Must possess excellent interpersonal skills.
• All employees are required to comply with HIPAA policies and procedures.

Requirements

• Bachelor's degree in business, healthcare administration, or a similar major preferred.
• Wound care and/or HBO industry highly recommended.
• Clinical certification preferred.
• This position requires occasional ground and/or air travel, which may result in travel up to 25% of the employee’s time.

Benefits

• Comprehensive health benefits and programs, which include medical, vision, dental, employer paid basic life insurance, buy-up life insurance, short term disability insurance, hospital indemnity insurance, critical illness, accident insurance and pet insurance.
• Easy to manage 401(k) with a retirement readiness tool.
• Employee discount program.
• Generous paid time off.
• Holiday pay.