[Hiring] Digital Sales Representative @Twilio

Role Description

This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for:

• Lead qualification, net new customer acquisition, solution selling, and closing deals within our nonprofit accounts.
• Upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.

In this role, you’ll:

• Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, public sector, healthcare, traditional NGOs, humanitarian aid, credit unions, and other miscellaneous non-profit customers.
• Work with customers to understand their business and technical requirements, designing solutions for their specific use case needs.
• Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue, and driving upsell and cross-sells.
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• Collaborate with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to execute renewals and address customer requirements.
• Generate and maintain an accurate sales pipeline and forecast utilizing Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
• Drive deals forward, knock down obstacles for customers and internally, and recommend process improvements.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others leverage Twilio’s platform.
• Communicate complex technical and financial details simply.
• Balance competing priorities and manage multiple projects/deals simultaneously.

Qualifications

• At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance.
• Technical solutions selling experience, including closing experience.
• Demonstrated track record of managing business forecasts and financial models.
• Comfortable working with business and highly technical leaders.
• Analytical account development strategy based on using data to find opportunities.
• Entrepreneurial mindset with an appetite to define processes and build programs.
• Record of delivering revenue and gross profit results.
• Deep personal interest in the social impact market.
• Strong written and verbal communication skills.
• High adaptability and comfort with ambiguity and change.
• Strong process-orientation and focus on improving systems and processes.
• World-class organization, prioritization, and documentation skills.
• Experience with social impact and public sector entities is a plus.

Requirements

• This role will be remote, and based in the UK.
• You may be required to travel occasionally for project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time-off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Offerings vary by location.