[Hiring] Customer Growth Expert @Livestorm

Role Description

The primary mission of this role is to drive sustainable revenue growth across Livestorm’s Self-Serve and SMB segments by managing the full sales cycle for Pro plans, from lead generation and qualification to conversion and long-term customer commitment, while identifying and qualifying Enterprise opportunities for Account Executives.

• Driving Pro plan growth through full-cycle sales management, including converting Free users to Paid plans, upgrading existing customers, and encouraging monthly subscribers to commit to annual subscriptions.
• Managing the full customer conversion journey, from prospecting and lead qualification to product demonstrations, follow-ups, closing, and customer retention.
• Identifying and qualifying Enterprise opportunities by understanding prospects’ business needs, assessing their potential fit for Livestorm’s Enterprise plan, and generating qualified leads for Account Executives.
• Nurturing existing customers and acquiring new business to strengthen relationships, increase product adoption, and maximize revenue opportunities across customer segments.

The role combines hands-on sales execution for Pro plans with Enterprise lead qualification and opportunity generation, ensuring a seamless customer journey and contributing to Livestorm’s overall revenue growth.

In this role, you will:

• Design, implement, and manage targeted outbound sales strategies.
• Develop and execute targeted outbound strategies to generate new business opportunities, drive Pro plan conversions, and identify potential Enterprise customers.
• Manage outbound campaigns through calls, LinkedIn messages, and emails using sales cadence tools.
• Understand prospects’ pain points, needs, and business objectives, address product-related questions, and qualify leads based on their potential fit for Livestorm’s Pro and Enterprise plans.
• Manage and qualify inbound leads to identify sales opportunities.
• Handle inbound leads throughout the qualification process by understanding prospects’ needs, business objectives, and challenges.
• Assess their potential fit for Livestorm’s Pro or Enterprise plans, answer product-related questions, identify opportunities for conversion or expansion, and determine whether Enterprise opportunities should be referred to Account Executives.
• Ensure effective lead qualification and prioritization to maximize conversion opportunities and support a smooth handover of qualified Enterprise leads.
• Manage the full Pro plan sales cycle, from qualification to conversion.
• Own the full sales cycle for Pro plans, from identifying and qualifying prospects to nurturing leads, presenting the platform, managing follow-ups, and closing deals.
• Engage with Free users and existing customers to understand their needs, demonstrate the value of Pro features, and drive conversions to paid plans.
• Encourage monthly subscribers to upgrade to annual subscriptions, strengthen customer relationships, and identify opportunities to expand adoption and increase committed revenue.
• Take ownership of the customer journey throughout the conversion process, ensuring a seamless and personalized sales experience that supports long-term customer commitment.
• Qualify Enterprise opportunities and support Account Executives.
• Identify potential Enterprise opportunities among inbound leads, outbound prospects, and existing customers by assessing their business needs, usage patterns, organizational requirements, and potential fit for Livestorm’s Enterprise plan.
• Understand Enterprise-specific requirements, including advanced features, services, and business needs, to determine whether prospects meet the qualification criteria.
• Nurture promising opportunities, gather relevant information, and ensure a structured handover of qualified leads to Account Executives, providing the context needed to support the next stages of the sales process.
• Host and present Livestorm’s platform during live demo webinars.
• Deliver engaging and informative live demonstrations of the Livestorm platform to prospective users through recurring demo webinars.
• Showcase key features, explain the value of the platform in addressing customer challenges, answer live questions, and highlight the benefits of upgrading to a Pro plan.
• Create a professional and interactive experience that builds product awareness, generates interest, supports lead qualification, and encourages adoption and conversion.
• Collaborate closely with the Growth team to align marketing campaigns and messaging strategies.
• Work closely with the Growth team to ensure that marketing campaigns, content, and promotional messaging align with sales objectives and target audience needs.
• Share insights from prospect interactions, customer feedback, and sales performance to help refine messaging, improve lead quality, and optimize conversion strategies.
• Coordinate campaign timelines, maintain consistency across communication channels, and identify opportunities to enhance engagement, drive Pro plan conversions, and generate qualified Enterprise leads.

Qualifications

• Over 2 years of experience in the SaaS/tech industry with a focus on sales.
• Fluent, ideally native, in English (both written and spoken).
• Fluent or native in French.
• Previous experience with Salesforce, Intercom, or another live chat/support software.
• Strong skills in active listening, negotiation, prospecting, and upselling.
• Target driven.
• Proactive attitude to help build inbound/outbound strategy.
• Positive-minded and a team player.
• Excellent writer and communicator.
• Internet savvy with a strong interest in startups.
• Remote enthusiast.
• Ability to work in the Paris timezone (we accept a time difference of 2 hours maximum).

Recruitment Process

• Screening ITW with Sam, our Head of.
• Practice test and a debrief with Sam, our Head of.
• Team fit ITW with Ihtidal and Ludovic, your future team-mates.
• Final interview with Gilles, our CEO.