[Hiring] Contract Account Manager @Danone

Role Description

Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2027. This will only be possible with each and every one of our leaders. Do you want to be one of them?

Role Purpose: Drive profitable and sustainable growth across existing contracted customers and target accounts. Lead the end-to-end account and contract lifecycle, aligning commercial performance with appropriate patient access, continuity of care, and the delivery of measurable value for NHS customers. Build strategic partnerships that strengthen long-term contract retention, unlock growth opportunities, and support improved patient outcomes. This is a field-based role requiring travel within the Sussex & Kent areas.

Key Activities:

• PROFITABLE GROWTH & ACCOUNT OWNERSHIP: Own territory and account plans. Deliver sales, margin and market share objectives while improving appropriate patient access.
• PROSPECTING & OPPORTUNITY DEVELOPMENT: Identify and qualify new opportunities. Manage the pipeline from prospecting through conversion, implementation and growth.
• PATIENT & CUSTOMER VALUE: Use patient pathway and customer insight to build evidence-based propositions that connect clinical, service and economic value.
• COMPLETE CONTRACT LIFECYCLE: Lead opportunity development, tenders, negotiation, mobilisation, delivery, optimisation and renewal or managed exit.
• COMMERCIAL GOVERNANCE: Manage profitability and contractual, service and patient-access risks. Negotiate within agreed authority and escalate concerns.
• CROSS-FUNCTIONAL LEADERSHIP: Lead virtual account teams without direct authority. Align clinical, medical, sales, finance, tender and service colleagues around shared outcomes.

Qualifications

• A track record of profitable growth and strategic account management.
• Commercial and financial acumen, including profit and loss and margin analysis.
• Prospecting, pipeline conversion, tenders, contracts and negotiation.
• Understanding of NHS customers, patient pathways and evidence-based value propositions.
• Senior stakeholder influence and cross-functional leadership without direct authority.
• Data-led planning, forecasting and sound judgement that balances patient, customer and commercial outcomes.

Requirements

• Living in Sussex or Kent is required; relocation is not an option for this role.
• Must hold a full UK driving license and be comfortable with regular driving to meet with customers.

Benefits

• Flexible benefits package tailored to your needs.
• Core benefits like pension, life assurance, and healthcare.
• Options such as private medical insurance, gym memberships, cycle to work and holiday trading.
• Access to employee discounts and wellbeing support.

Company Description

At Danone, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities. Our market-leading products reach millions of consumers and patients every day. Our iconic brands span across the dairy, plant-based and water industries, including Actimel, Alpro and evian. We're also a leading provider of specialised early-life nutrition through our Aptamil and Cow & Gate brands and medical nutrition products and services through our Nutricia brand.

Inclusion and Diversity (I&D) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.

The closing date for applications is Thursday 26th November 2026, you will therefore hear about your application after this date.