[Hiring] Bilingual Inside Sales Assistant @Workana

Role Description

We are looking for an articulate, persistent, and engaging Bilingual Inside Sales Assistant (ISA) to support a real estate team with outbound outreach, lead follow-up, and appointment setting.

• Connect with contacts already in our CRM, including online leads, community event attendees, open house visitors, and past contacts.
• Build relationships, identify buying or selling opportunities, and schedule qualified appointments for our licensed real estate agents.
• This is a sales-focused virtual assistant role that requires confidence on the phone, consistent follow-through, and excellent organizational skills.

Responsibilities

• Database reactivation: Run outbound calling campaigns to reconnect with existing CRM contacts and identify new opportunities.
• Event and campaign outreach: Share market updates, community event invitations, and relevant offers with past event leads and local contacts.
• Lead nurturing: Follow up consistently with online leads, including HomeLight contacts and other lead lists, through multiple phone touchpoints.
• Lead qualification: Use active listening and natural conversation to understand buying or selling plans, timelines, and interest in home valuations.
• Appointment setting: Turn engaged conversations into scheduled strategy calls or home consultations with our agents.
• CRM management: Record accurate call notes, update lead statuses, and create follow-up tasks to keep the database organized.
• Agent handoff: Provide clear summaries of each qualified lead’s needs, timing, and relevant background so agents can prepare for their appointments.

Qualifications

• Professional fluency in English and Spanish, with strong verbal and written communication skills.
• Previous experience in sales, inside sales, appointment setting, or customer service.
• Confidence making outbound calls and building rapport with a wide range of people.
• Strong active listening skills and the ability to guide conversations toward a clear next step.
• Familiarity with CRM platforms, contact management, and accurate recordkeeping.
• Strong organization and time management skills.
• Ability to work independently and maintain consistent follow-up.
• A proactive, persistent approach to handling objections and reconnecting with leads.

Nice to have

• Experience supporting a real estate team.
• Previous experience in outbound sales, telemarketing, or lead reactivation.
• Familiarity with the U.S. real estate market.
• Experience following up with HomeLight or similar online lead sources.

Benefits

• A full-time, remote opportunity supporting a real estate team.
• Fixed base pay plus commissions, with compensation details discussed during the hiring process.
• A role where your relationship-building and follow-up efforts directly support the team’s sales pipeline.