[Hiring] Bilingual Student Operations & Administrative Virtual Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A fully remote education company specializing in live SAT preparation is seeking a Business Support VA to help fill recurring student operations, administrative, and customer-service needs. The role is approximately 60% backend administration and 40% student-facing support. The company provides detailed training on its systems, diagnostic processes, communication standards, and student workflows, so previous test-prep experience is not required.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

• Student Operations
  • Review student diagnostics and pre-class work to identify missing or incomplete information, learning needs, or areas requiring follow-up.
  • Create, check, and send individualized homework lists based on students' progress, schedules, assigned workloads, and established processes.
  • Track student progress and maintain accurate information across gradebooks, homework records, progress reports, and Google Classroom.
  • Follow up with students regarding missing work, required corrections, upcoming deadlines, and other course expectations.
  • Support student onboarding by organizing information, preparing course materials, and helping students access the required systems and resources.
  • Complete pre-course checks, release class materials, and prepare operational documents for upcoming courses.
  • Assist with mock exams, including proctoring sessions, reviewing submissions, and grading practice exams as trained.
  • Review student work and submissions using company-provided training and established guidelines.
  • Assist with additional administrative and operational tasks as they are introduced.
• Student & Team Communication
  • Monitor student chats during assigned shifts.
  • Respond to routine student and parent questions using established templates and guidance.
  • Troubleshoot common student issues using established procedures and escalate more complex concerns to the appropriate team member.
  • Document issues and communicate relevant updates internally.
  • Coordinate with team members to ensure assigned tasks are completed accurately and on time.
  • Participate in team meetings, training sessions, and process-improvement initiatives.

Qualifications

• Previous administrative, back-office, executive assistant, or business-support experience required.
• Customer-service experience strongly preferred.
• Excellent written and spoken English and Spanish required.
• Strong written communication skills required.
• Data-entry, recordkeeping, and document-management experience required.
• Experience supporting students, education, tutoring, or training environments is a plus.
• Proficiency in Google Workspace required, including Google Sheets, Docs, Gmail, Drive, and Google Classroom.
• Ability to review information carefully, maintain accurate records, and follow detailed instructions.
• Reliable internet access and a computer suitable for working across multiple online platforms.
• Availability on Sundays, Wednesdays, and Fridays required.

Requirements

• Reliable, organized, and highly detail-oriented.
• Excellent written and spoken English and Spanish.
• Warm, patient, and professional when communicating with students, parents, and team members.
• Demonstrates strong attention to accuracy and quality control, including the ability to identify mistakes and carefully review completed work.
• Comfortable following detailed procedures and meeting established deadlines.
• Able to learn quickly, apply feedback, and adapt to evolving processes.
• Demonstrates sound judgment, initiative, and problem-solving skills.
• Comfortable working independently while also collaborating with a team.
• Dependable with an unconventional weekly schedule, particularly Sundays.
• Interested in a stable, long-term working relationship.

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!