[Hiring] Customer Service Representative @New Era Technology

Role Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Job Type: Part Time, Permanent

Compensation: From $20.00 to $22.00 per hour

Scheduled Hours: Flexible, minimum of 20 hours weekly with flexibility to be scheduled up to 37.5 hours weekly as needed

Qualifications

• High school diploma or equivalent
• 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone
• Hands-on experience with ticketing systems and high-volume call handling is a significant plus
• User experience with good working knowledge of the Office Suite
• Comfortable with technology
• Group Savings and Retirement product knowledge is an asset

Requirements

• Strong, clear and effective English and French written and verbal communication skills
• Attention to detail and accuracy
• Exceptional team spirit and proactivity
• Exceptional time management and multitasking abilities
• Remaining positive and persistent
• Good organizational skills
• Ability to work in a team
• Flexible, reliable and trustworthy
• Excellent interpersonal and communication skills
• Analytical thinking, initiative
• Compliance with standards and deadlines
• Protecting confidentiality
• Exceptional attendance and punctuality
• Quality-focused, responsible, organized, able to prioritize
• Time management skills to multitask and adhere to SLAs

Benefits

• Computer equipment provided
• No sales or solicitation
• 37.5 hours per week, Monday to Friday
• Dynamic work environment and great team
• Paid training
• Quick onboarding
• Starting salary: $19-$21 per hour (CAD)
• Two paid sick days (after 3 months of employment)
• Two weeks of vacation
• RRSP program (available after 6 months of employment)
• Paid holidays
• Group insurance (available after 3 months)