[Hiring] Associate Account Executive @Common Thread Collective

Role Description

The Associate Account Executive plays a key role in driving CTC’s growth by managing a portfolio of eCommerce brands and uncovering opportunities to expand each partnership. This individual builds strong, trust-based relationships with clients, ensuring seamless delivery while identifying ways to increase value through new initiatives and strategic recommendations. The ideal candidate thrives in a fast-paced environment, communicates with clarity and confidence, and brings a proactive, sales-minded approach to growing revenue and strengthening long-term client relationships.

Qualifications

• Significant experience identifying, developing, and closing expansion opportunities within existing client relationships.
• 2+ years of experience in account management, client success, or consultative sales with responsibility for revenue growth and retention.
• Strong CRM discipline, maintaining accurate records and providing clear visibility into the pipeline.
• Experience preparing proposals, scopes, and contracts that connect client needs with clear business value.
• Strong understanding of eCommerce, including customer acquisition, retention, merchandising, promotions, and factors driving profitable growth.
• Ability to organize, prioritize, and manage multiple accounts and sales opportunities with strong attention to detail.
• Ability to adapt to new services, sales processes, platform changes, and revenue goals.

Requirements

• Consistently meet or exceed upsell and renewal targets, contributing to both individual and company-wide revenue objectives.
• Maintain an active pipeline of expansion opportunities across the assigned client portfolio.
• Analyze account performance, client objectives, and market trends to identify growth opportunities.
• Partner with internal teams to design and deliver data-driven proposals.
• Communicate new strategies and present performance insights to clients.
• Prepare accurate proposals, scopes, and contracts that align client needs with CTC’s services.
• Act as a trusted advisor and advocate for clients.
• Maintain proactive communication and anticipate client needs.
• Work closely with internal teams to troubleshoot and resolve client challenges.
• Use AI tools to improve preparation and uncover account insights.
• Deliver high-quality work across every touchpoint.
• Manage priorities with accountability and meet deadlines reliably.
• Seek feedback and identify opportunities to enhance workflows.

Benefits

• 401K program with a 3% company match (post 90 days employment).
• Flexible Time Off policy for rest, travel, and personal needs.
• Full health, dental, and vision benefits.
• Wellness reimbursement program for mental, physical, and spiritual health.