[Hiring] Alliance Partners Sr Director @Avaya

Role Description

Avaya is on a mission to redefine the Customer Experience (CX) landscape. We are moving beyond the traditional contact center to a true connection center to power immersive, personalized, and AI-driven experiences for the world's largest financial institutions.

We are seeking a Alliance Partners Sr Director to join our Channel Sales Leadership Team. This is not a maintenance role; it is a transformation role. You will bridge the gap between trusted, secure legacy infrastructure and the future of Agentic AI and Composable CX conversations. You will demonstrate how our "Innovation Without Disruption" strategy allows our customers to conduct their business without the risks of a "rip and replace" migration.

Your Mission:

• Own the narrative and commercial strategy to drive new business with our emerging Alliance Partners globally.

Trusted Executive Advisor & Commercial Architect:

• Lead discussions focused on integrations, co-selling, Return on Investment (ROI), and the commercial value for high-value partnerships.
• Develop successful transition strategies for customers migrating from legacy environments.
• Build the roadmap for modern CX partnerships while ensuring compliance that drives revenue.
• Partner with engineering to deliver compelling Product Demonstrations and Proof of Concepts (PoCs) that showcase integrations.
• Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively articulate Avaya’s superior differentiation.
• SaaS/CCaaS/CX/UCaaS sales experience, with a strong preference for developing, growing, and leading key partner alliance business.
• Proven history of managing strategic and emerging partners.
• Exceptional communication, presentation, and whiteboarding skills, with the ability to command a room and lead strategic, value-focused discussions with C-level audiences.
• A demonstrated history of hitting and exceeding sales targets.
• Ability to travel globally as required to achieve sales plans.

Qualifications

• 12+ Years of Experience
• Bachelor degree or equivalent experience
• Master of Business Administration is preferred

Requirements

• Undergraduate / Graduate Degree or equivalent experience
• Location: Can be worked from any major city with easy airport access - preference for Eastern or Central Time zones.

Company Description

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.