[Hiring] Sr. HR Business Partner @Leap

Role Description

Leap's retail stores are the heart of our business, and the people who work in them are what make every brand come alive. The HR Business Partner supports the effectiveness of our people strategy and the day-to-day realities of a fast-moving, multi-state retail workforce.

This role partners directly with Directors and multi-unit Retail Managers to provide thoughtful HR counsel, navigate employee relations issues with care and integrity, and help build a culture where our retail teams feel heard, supported, and set up to grow.

You're not just an advisor, you're a builder, helping shape what a high-performance retail people experience looks like at scale.

Role Location: Remote work with some ability to be onsite if needed. Will prioritize being in a city with LEAP stores including NYC, Chicago, Los Angeles, Washington DC, Boston, Dallas, Miami, Atlanta.

Core Responsibilities

• Employee Relations
  • Serve as the primary employee relations (ER) resource for retail and corporate employees across multiple states, ensuring every concern is handled with speed, fairness, and consistency.
  • Lead workplace investigations end-to-end, from initial intake through findings, documentation, and resolution.
  • Respond to employee grievances and inquiries with care, balancing employee advocacy with sound business judgment.
  • Identify patterns in ER activity and proactively surface risk or opportunity to HR leadership and retail operators.
  • Maintain thorough, compliant documentation on all ER matters.
• Business Partnership & Counsel
  • Serve as a trusted advisor to Directors and multi-unit Managers on people-related matters, from performance conversations, to team culture, to difficult separations.
  • Provide consistent, practical guidance on policy interpretation, compliance requirements, and HR best practices.
  • Partner with Managers to build confidence and capability in giving feedback, addressing performance, and navigating challenging team dynamics.
  • Support organizational change and workforce transitions with clear communication and thoughtful change management support.
  • Ensure consistent application of Leap's policies and procedures across the retail and corporate footprint.

Measures of Success

• Timely, compliant, and well-documented resolution of all employee relations matters.
• Strong, trust-based relationships with Retail Directors and multi-unit Managers.
• Improved Manager capability in handling people issues independently and confidently.
• Consistent application of HR policy and employment law across the organization.
• Reduced turnover through proactive engagement and targeted interventions.

Qualifications

• 4–7 years of HR experience, with a strong focus on employee relations, in a retail workforce environment.
• 3+ years managing leaves of absence, workers’ compensation and disability claims, and ADA/FEHA reasonable accommodations end to end, including the interactive process, return-to-work planning, and coordination with carriers, TPAs, and benefits providers.
• PHR/SPHR or SHRM-CP/SCP required; experience with UKG or similar HRIS a plus.
• Hands-on experience conducting workplace investigations and managing complex ER cases.
• Working knowledge of multi-state employment law, including wage and hour, leave, and anti-discrimination practices.
• Strong interpersonal and communication skills, you build credibility fast and hold difficult conversations with confidence.
• Ability to operate independently across a geographically dispersed organization.

Salary Range Transparency

A reasonable estimate of the current base salary range for this position is $110,000 - $130,000. All corporate roles are eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.

Benefits

• Healthcare benefits (medical, dental, vision)
• Remote/Hybrid work culture
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
• Employee Assistance Program

Work Authorization

Applicants must be able to provide valid U.S. work authorization. Visa sponsorship is strictly limited to mission-critical dependencies that cannot be fulfilled through local recruitment efforts.

Leap EEO Statement

Thank you for your interest in this opportunity! Unfortunately, due to the high volume of inquiries received, we may not be able to respond to all applicants.