[Hiring] Technical Account Manager @Dynamic
Feb 16, 2025 - Dynamic is hiring a remote Technical Account Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Americas.
Role Description
As a Technical Account Manager at Dynamic, you will play a pivotal role in providing innovative technical solutions to meet the complex needs of our customers. Your responsibilities will include:
- Triaging support for the on-call engineering team
- Providing implementation support for customer rollouts of new Dynamic offerings
- Troubleshooting and answering technical questions from existing customers
This role will involve working across Dynamic’s diverse customer base, including some of the most exciting projects in Web3, spanning DeFi, NFTs, gaming, and blockchain. The position requires a combination of technical expertise, customer-facing experience, and a deep passion for solving challenging Web3 problems using cutting-edge technology.
Qualifications
- 1-3 years of experience in engineering, with a focus on solution development, technical support, or similar areas
- 1-3 years of experience in JavaScript and SDK development, with a strong background in building on SDKs
- Experience with React is preferred
- 2+ years of working in the web3, blockchain technology, and either professional or personal experience using various web3 dapps and technologies and/or authentication/user management platforms
- Need to live in the Americas timezone (to have timezone overlap)
- A solid understanding of current technological trends, especially in digital and cloud technologies
- Love working with customers and have great communication skills
- Optional: Proficient in React
Requirements
- Collaborate with Engineering and Product Teams to understand customer requirements, provide technical support, and deliver guidance to ensure customer satisfaction
- Design and implement innovative solutions that address customer challenges, ensuring they are practical and aligned with business objectives
- Triage and replicate support requests, actively managing and resolving inbound support requests, adhering to the SLAs defined for customer support tiers
- Participate in technical discussions and presentations, effectively showcasing Dynamic’s capabilities and solutions
- Act as the voice of the customer within Dynamic, helping to shape the product roadmap by providing valuable insights and feedback based on customer needs
- Stay informed on industry trends and technological advancements to enhance our solutions and maintain a competitive edge
- Work across multiple teams to ensure a cohesive and coordinated approach to solution development and delivery
Company Description
Dynamic allows developers to build beautiful onchain experiences by offering effortless wallet log in, multi-chain embedded wallets and scale-ready auth and user management. Dynamic powers the most chains and wallets across any provider in the ecosystem, and works with Web3 powerhouses such as Magic Eden, Animoca Brands, Pudgy Penguins, Doodles, Starknet, and more.
Dynamic was started by two MIT alumni who are passionate about user identity and authentication. We are backed by some of the world’s leading investors including a16z crypto, Founders Fund, and First Round Capital. We have an amazing team that is spread across the US, Europe, and South America. We currently support millions of end-users per month, and we’re growing quickly - come join us!
We’re on a mission to accelerate the adoption of wallet-based auth and identity. Wallets are extremely powerful. At Dynamic, we envision a future where every app on your phone, and every website you visit, will have a wallet component to it. Building towards this future is at the very core of our work at Dynamic.
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| đź“Ť | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Americas
|
|
Job Type
full-time
|
Posted
Feb 16, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
